Desired Job Title
Security Guard/HospitalityMailroom AssistantCustomer Service Call Center Representative/Sales AnalystWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Philadelphia, PA
Open to relocation: Yes
Open To Work
Toni Williams
Philadelphia,PA
Work Preference
Summary
25+ years of professional experience with a plethora of knowledge pertaining to customer service, security protocols, being organized, task focused and always open for new challenges.
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
23
23
years of professional experience
Work History
Security Guard/Hospitality
National Board of Medical Examiners
Philadelphia, PA
02.2011 - Current
- -Secure all guest safety while in the building; manage all transportation request to and from Airport and lodgings.
- -Respond to emergency calls according to protocols established by the company.
- -Conduct security rounds to spot potential safety hazards, security breaches and building maintenance concerns.
Mailroom Assistant
National Board of Medical Examiners
Philadelphia, PA
02.2011 - 10.2016
- -process the end of day outgoing mail.
- -receive and deliver all incoming correspondence.
- -ordering and stocking of all office supplies throughout the company
- -assist in maintaining Accounts Receivable database.
Customer Service Call Center Representative/Sales Analyst
Nutrisystem, Inc
Willow Grove, PA
02.2003 - 09.2010
- During my time with Nutrisystem, I had the pleasure of working in two different departments. I started as a customer service representative, for the first year and quickly moved to Team Lead.
- In year four (2006), I was promoted to Business analyst, working with a team of 7. I was trained to forecast projected sales and call volume for the coming months to help ascertain the needed employee coverage for call volumes predicted for peak hours and non-peak hours.
Education
Diploma -
West Philadelphia HS
Philadelphia, PABusiness Administration
Community College of Philadelphia
01-2015
Skills
- Customer Service
- Hospitality protocols
- Self-Starter
- Quick Learner
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Incident reporting
- Emergency response
- English fluency
- CCTV monitoring
Timeline
Security Guard/Hospitality
National Board of Medical Examiners
02.2011 - Current
Mailroom Assistant
National Board of Medical Examiners
02.2011 - 10.2016
Customer Service Call Center Representative/Sales Analyst
Nutrisystem, Inc
02.2003 - 09.2010
Business Administration
Community College of Philadelphia
Diploma -
West Philadelphia HS