Toni Wood
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks with a passion for conscious living and holistic health.
Overview
18
18
years of professional experience
Work History
Real Estate Broker
Wood Realtors
01.2010 - Current
- Increased property sales by developing and implementing innovative marketing strategies for residential properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
Community Property Manager
Paradise & Associates
08.2008 - 08.2011
- Managed a large portfolio of homeowner associations along with assisting the owner of the company.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
Property Manager Office Administrator
HomeVestors- Gallop Solutions LLC
11.2005 - 05.2008
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
- Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
- Conducted thorough market research to ensure properties were priced competitively within their respective markets.
- Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Criminal Justice
Inver Hills Community College
Inver Grove Heights, MN2001
Skills
- Social Media Marketing
- Intuit QuickBooks Experience
- Appointment Coordination
- Microsoft Office Suite
- Multitasking
- Attention to Detail
- Project Coordination
- Service-Oriented Mindset
- Customer/Client Relations
- Client Counseling
Hobbies & Interests
- Yoga
- Nutrition
- Mindful Meditation
- Reading
- Holistic Healthcare
- Cooking
- Travel
Timeline
Real Estate Broker
Wood Realtors
01.2010 - Current
Community Property Manager
Paradise & Associates
08.2008 - 08.2011
Property Manager Office Administrator
HomeVestors- Gallop Solutions LLC
11.2005 - 05.2008
No Degree - Criminal Justice
Inver Hills Community College
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