Toni Aramanda
Roanoke,VA
Summary
Well organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Strong work ethics and values. Willingness to take on added responsibilities to meet team goals. 10 years of banking experience that ranges from Sales, Financial Crimes, Research and Remediations Executive Office and Operation Processor for business banking consumers.
Overview
10
10
years of professional experience
Work History
Operation Processor
Wells Fargo
Roanoke, VA
02.2020 - Current
Received and reviewed incoming documents for business banking consumers.
Process Business applications, verify the status of Business Licensing with State and or County Registration site.
Performs a variety of operational task for a moderately complex to complex process or functions.
Use multiple online systems.
Responsibilities are receiving and reviewing incoming business applications, verifying the status of business licensing.
Research and Remediation Associate
Wells Fargo Bank
Roanoke, VA
11.2016 - 02.2020
Resolve complex problems and calls from internal and external callers. Research inquires and complaints from customers and bankers regarding financial products and services provided by Wells Fargo. Performed general accounting handling functions such as closing accounts and placing accounts on hold when determined the account has been compromised. Document and file feed back on concerns express by customers regarding experience with team members both positive and negative.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions and providing resolutions
Financial Crimes Specialist 2
Wells Fargo Bank
Roanoke, VA
06.2015 - 06.2016
Researched customer concerns regarding unauthorized purchase regarding debit and credit cards. Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities. Worked closely with merchants on customers behalf to verify transaction that were made. Filed claims and disputed claims on behalf of customer.
Performed general accounting handling functions such as closing accounts and placing accounts on hold. Pay close attention to details on customer accounts to make decisions to approve or deny claims filed. Ensure that all guidelines were met regarding Federal Regulations and met Quality Assurance requirements.
Performed general accounting handling functions such as closing accounts and placing accounts on hold. Pay close attention to details on customer accounts to make decisions to approve or deny claims filed. Ensure that all guidelines were met regarding Federal Regulations and met Quality Assurance requirements.
Phone Sales Banker
Wells Fargo
Roanoke, VA
05.2014 - 05.2015
Maintained confidentiality of bank records and client information. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Established new customer accounts including checking, savings, lines of credit and loans. Opened new customer accounts, including checking, savings and lines of credit. Adhered to Wells Fargo security and audit procedures. Delivered prompt, accurate and excellent customer service.
Education
Early Childhood Development
Alabama State University
Montgomery, AlHuman Resources Management
Ashford University
Skills
- Navigate with multiple computer systems
- Navigate Applications and utilizes searching tools to locate information
- Excellent verbal, written and interpersonal skills
- Intermediate Microsoft Office skills
- Data collection and analysis
- Strong collaborative skills
- Compliance and regulations
- Research and development
- Task prioritization
- Deductive reasoning
- Strong collaborative skills
- Ability to work well others and maintain professional composure in high stress situations
- Able to meet tight deadlines, high production success with quick turn time while maintaining high quality work
- Excellent analytical and problem resolution skills
Timeline
Operation Processor
Wells Fargo
02.2020 - Current
Research and Remediation Associate
Wells Fargo Bank
11.2016 - 02.2020
Financial Crimes Specialist 2
Wells Fargo Bank
06.2015 - 06.2016
Phone Sales Banker
Wells Fargo
05.2014 - 05.2015
Early Childhood Development
Alabama State University
Human Resources Management
Ashford University
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