Toni Zak

• Oversaw daily operations, ensuring compliance with food safety and quality standards.
• Trained and mentored staff on efficient food preparation and customer service techniques.
• Developed and implemented operational processes to enhance productivity and service speed.
• Managed inventory control, reducing waste through effective stock management practices.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
• Oversaw daily operations to ensure efficient store functionality and customer satisfaction.

• Conducted regular audits to maintain compliance with company policies and regulatory standards.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast performance trends.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, providing personalized attention to enhance guest experience.
• Maintained cleanliness and organization of dining area to uphold restaurant standards.
• Processed transactions accurately using point-of-sale systems for billing and payments.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Provided exceptional customer service, enhancing dining experience and ensuring repeat patronage.
• Collaborated with kitchen staff to streamline order delivery and improve kitchen efficiency.
• Managed multiple tables effectively, maintaining attention to detail and prioritizing guest needs.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Assisted in crafting and serving a variety of cocktails and beverages to enhance guest experience.
• Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
• Closed out cash register and prepared cashier report at close of business.
• Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
• Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
• Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
• Accepted payments, calculated change, processed cards and issued receipts.
• Removed empty dishes and silverware, collected trash, and sanitized surfaces.
• Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
• Gained proficiency in operating point-of-sale systems for accurate order entry and cash handling procedures to minimize discrepancies at shift end.
• Continuously improved personal skills through participation in training sessions, workshops, or industry events to stay current with beverage trends and enhance overall bar performance.