Innovative Salon Owner/Operator with expertise in hair styling techniques, customer relationship management, and business operations. Proven track record of high productivity and efficient task completion. Strong communication, creativity, for successful salon management and client satisfaction.
Hi, I’m
Tonia Allen-Brackens
Mesquite,TX
Summary
Overview
28
years of professional experience
1
Certification
Work History
2nias Hair StudioDallas, TX
Salon Owner/Operator
02.2012 - Current
Job overview
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored stock levels of products used in services offered at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Ceron Hair StudioDallas, TX
Hairstylist
07.2009 - 02.2012
Job overview
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Developed relationships with new clients through referrals from existing customers.
- Participated in team discussions regarding marketing strategies for the salon.
- Pre-booked future appointments to increase repeat business.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Mentored new staff to enhance personal growth and increase productivity.
Artistik EdgeDallas, TX
Hairstylist
03.2004 - 07.2008
Job overview
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Tracked inventory of supplies used for styling services.
- Organized scheduling of appointments throughout the day.
Quest DiagnosticsIrving, TX
Customer Service Representative
06.1996 - 04.2002
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
University of PheonixPhoenix, AZ
Associate of Arts from Business
10-2024
University Overview
Skills
- Hygiene standards
- Appointment Scheduling
- Sales Tracking
- Schedule Management
- Performance Improvement
- Cost Control
- Customer Service Management
Certification
- Multiple certificates from continued educational classes for hair coloring, hair styling and hair cutting for Redken product line at symposiums in Las vegas
- An alumni of a Mastered program in London for Hair in fashion and editorial
Languages
English
Professional
Accomplishments
Accomplishments
- recognition in exceeding in achievements in academics with University of Phoenix
- awards within attending Ogle cosmetology school with attendance and grades
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Software
Word
Adobe
Excell
Microsoft
Some Powerpoint
Interests
Movies
Music
Art
Timeline
Salon Owner/Operator
2nias Hair Studio
02.2012 - Current
Hairstylist
Ceron Hair Studio
07.2009 - 02.2012
Hairstylist
Artistik Edge
03.2004 - 07.2008
Customer Service Representative
Quest Diagnostics
06.1996 - 04.2002
University of Pheonix
Associate of Arts from Business
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