Summary
Overview
Work History
Education
Skills
Certification
Sponsorship
Personal Information
Timeline
Generic

Tonia Armwood

Great Mills,MD

Summary

Customer-oriented General Manager with over 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

27
27
years of professional experience
1
1
Certification

Work History

General Manager

Taco Bell
11.2022 - Current
  • Hire train and develop great talent manage P&l,grow sales to follow brand standards
  • Train and develop assistant managers,shift leaders and team members
  • Maintain process and discipline around the P&l, sales and profits
  • Analyze restaurant financial performance and create and follow up to maximize productivity and profitability without compromising the customer experience,and manage restaurant budget
  • Complete restaurant people plans and conduct bench planning sessions, conduct weekly managers meetings and team members one on one's
  • Ensure customer issues are resolved immediately
  • Schedule the right number of people at the right times and the right place to take care of the customers needs
  • Create a culture that is exciting and optimistic and rewarding to create and develop for room for advancement.

General Manager

Krispy Kreme
12.2020 - 11.2021
  • Overseeing the entire shop including ,and human resources
  • Developing other Krispy Kremers set the tone for a enjoyable and efficient environment
  • Set the tone and he a role model to the team
  • Supervise and observe all shop operations work closely with the district manager to achieve shop business plans
  • Lead the sales which includes the hot light times, retail sales and fundraising and special event sale days
  • Grow the team develop and encourage our employees, including hiring interviewing, training and supervising, scheduling and giving performance feedback,and firing if necessary
  • Manage and control income and expenses and profits.

General Manager

McDonald's
05.2018 - 11.2020
  • Create and build a restaurant business plan that increases frequently of visits and return customers
  • Established a good relationship with the community plan and project monthly P&L analyze and present results
  • Monitor and report progress on department goals objectives weekly using scorecard
  • Verify that food safety daily and monthly checklist and verified 100% oversee proper execution of promotions to maximize sales building potential
  • Do weekly and monthly inventory and paperwork,conduct performance reviews for managers and crew
  • Develop and implement high quality applicants and conduct second interviews and make final hiring decisions for crew
  • Verify compliance with all labor and employment laws and follow up on the cleanliness and organizations of restaurant weekly
  • Create-post and analyze manager's schedule month oversee and coordinate management development training plans.

Co Manager

Wendy's Cooperation
03.2013 - 05.2018
  • Manage the daily operation and staff execution of all company policies, procedures,programs and systems
  • Ensure compliance with all Federal, State and local laws
  • Provide Leadership, direction, training and development to subordinate managers and crew
  • Create and maintain a people excellence environment, execution of national and local marketing programs, execution of all new product roll-outs
  • Management of food, labor, paper and other controllable costs, monitor and utilize follow up systems to achieve profitability objectives, recruitment,development,recognition and retention of crew
  • Do weekly and monthly inventory counts,truck orders, schedule and maintain maintenance of buildings, grounds and equipment.

Assistant Manager

GCGC Fair Corp McDonald's
09.2006 - 03.2013
  • My duties consist of production management,managing food safety, ordering food and supplies,taking daily weekly and monthly inventory
  • Manage the stock monitoring and controlling the food cost, projecting transaction's and labor,generating and balancing the crew schedule, people practice, building sales, guest service expectations.

Assistant Manager

BHT McDonald's
12.2003 - 09.2006
  • My duties consist of manage people , equipment, product to identify priorities,and solve problems
  • Manage a safe and secure place,know how to analyze situations and make quick decisions,set targets to help restaurant fast and accurate friendly service
  • Coaching and training crew schedule, truck orders and deliveries
  • Provide a great environment that motivates our employees,food safety, planning and daily maintenance.

Assistant Manager

Popeye's
09.2002 - 11.2003
  • My job consist of opening and closing the restaurant, handle all cash responsibilities,and deposits and paperwork for the shift
  • To develop and maintain a competent enthusiastic and courteous store organization through training and supervision and delegation of responsibility and follow up of all work assignment for the shift
  • Food safety planned and weekly and daily maintenance, weekly inventory counts,truck orders and weekly crew schedule.

Assistant Manager

ARBY'S
06.1999 - 08.2002
  • My duties consist of handling all cash responsibilities and deposits, training and coaching employees, daily paperwork, delegation of responsibilities,food safety, daily and planned maintenance
  • Manage people equipment and product and serving all customer needs.

Deli Manager

Food Lion
03.1997 - 05.1999
  • My duties consist of merchandise the department according to the department clientele in order to maximize sales and profits
  • Training bakers,cake decorators and cooks, demonstrate problem solving, practice exceptional communication skills, control shrinkage food safety, daily inspection
  • Daily weekly and monthly inventory,truck orders, weekly crew schedule,crew hiring, daily and planned maintenance
  • Organization all catering events for local business and parties, delegation of all duties in the deli department.

Education

Skills

  • Serv safe certification 2002 to present
  • Kitchen Manager Certification
  • Sexual Harassment Training
  • McDonald's Advanced shift management certificate
  • Basic shift management certificate
  • Leadership Excellence Award
  • Guest Service Excellence Award
  • Deli Certification
  • Training
  • Sales
  • Scheduling
  • Management
  • Inventory
  • Restaurant Experience
  • Restaurant Management
  • Profit & Loss
  • Project Planning
  • Food Safety
  • Recruiting
  • Catering
  • Culinary Experience
  • Pricing
  • POS
  • Banquet Experience

Certification

Food Handler Certification

Sponsorship

Required

Personal Information

  • Relocation: Anywhere
  • Title: General Manager

Timeline

General Manager

Taco Bell
11.2022 - Current

General Manager

Krispy Kreme
12.2020 - 11.2021

General Manager

McDonald's
05.2018 - 11.2020

Co Manager

Wendy's Cooperation
03.2013 - 05.2018

Assistant Manager

GCGC Fair Corp McDonald's
09.2006 - 03.2013

Assistant Manager

BHT McDonald's
12.2003 - 09.2006

Assistant Manager

Popeye's
09.2002 - 11.2003

Assistant Manager

ARBY'S
06.1999 - 08.2002

Deli Manager

Food Lion
03.1997 - 05.1999

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Tonia Armwood