Tonia Barker Rumfola
Gainesville,GA
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Manager
Dillard's
Baton Rouge, Louisiana
11.2017 - 03.2019
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Used variety of software packages to support sales functions.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Office Manager
Neurologist, Dr. Neil Smith, LTD, APMC
11.2001 - 04.2015
- Bookkeeping through the use of Quick Books Pro
- Consulted with CPAs on behalf of business presenting all financial materials to prepare for end of year taxes
- Trained office staff and provided tools they required to reach expectations and achieve objectives
- Prepared contracts for insurance and license re-credentialing
- Record keeping documentation
- Staffing and hiring processes
- Transcribing patient records, database entry, scheduling, patient relations, drug information support and patient counseling
- Implemented insurance billing and coding through the use of Forte’ Systems
Tax Preparer
Jackson Hewitt
01.2001 - 01.2003
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Prepared and reviewed tax returns for individuals.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Used tax form instructions and tables to complete tax forms.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
Waitress
Camille’s Cajun Café
01.1998 - 01.2001
- Duties included taking orders, food prep, obtaining the ability to co-relate with other employees, mix and serve alcoholic beverages, and cleaning
Waitress
Waffle House
01.1997 - 01.1998
- Duties included taking customer’s orders, collecting money, handling any complaints, food prep, and balancing register at end of shift
Assistant Manager
Circle K
01.1996 - 01.1997
- Duties included taking inventory, balancing all shifts, making deposits, overseeing co-workers, training new employees, and finalizing payroll
Education
Accounting
Louisiana Technical College- Jumonville Campus
01.2002
Business Management
International Correspondence School
01.2001
Accounting
Louisiana Technical College-T. H. Harris Campus
01.1999
Skills
- Staff hiring
- Billing
- Vendor engagement
- Bookkeeping
- Customer service
- Database administration
- Employee training
- Clear oral/written communication
- Banking operations
- Human resources
- Document management
- Payroll and budgeting
- Clerical support
- Financial accounting
- Scheduling
- Mail handling
- Data entry
- Administrative support
- Organizational skills
- Customer relations
- Office management
- Credit and collections
- Travel coordination
Certification
- CERTIFICATE | ORGANIZATION | ISSUE DATE
- Completion in Microsoft Word Louisiana Technical college Jumonville5/1/2001
- Completion of CPT/E&M/ICD9 Practice Management Institute7/1/2004
- Continuing Education Doctor’s Assistance Corporation7/1/2004
Timeline
Business Manager
Dillard's
11.2017 - 03.2019
Office Manager
Neurologist, Dr. Neil Smith, LTD, APMC
11.2001 - 04.2015
Tax Preparer
Jackson Hewitt
01.2001 - 01.2003
Waitress
Camille’s Cajun Café
01.1998 - 01.2001
Waitress
Waffle House
01.1997 - 01.1998
Assistant Manager
Circle K
01.1996 - 01.1997
Accounting
Louisiana Technical College- Jumonville Campus
Business Management
International Correspondence School
Accounting
Louisiana Technical College-T. H. Harris Campus
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