Tonia Bertoldo
Arlington,TN
Summary
Accomplished Senior Property Manager with a proven track record at Panther Properties/Villas At Houston Levee, adept in budget preparation and tenant relations. Spearheaded capital improvements and marketing strategies, significantly enhancing occupancy and revenue. Excelled in staff supervision and vendor management, ensuring high resident satisfaction and operational efficiency. Trustworthy Senior Property Manager committed to increasing occupancy and consistently reaching collection and NOI goals. Experience overseeing all aspects of property management for 31 buildings, including training and maintenance.
Overview
15
15
years of professional experience
Work History
Senior Property Manager
Panther Properties/Villas At Houston Levee
03.2011 - 09.2015
- Responsible for preparing annual budgets, while achieving goals for occupancy, rental revenue and operating expenses.
- Coordinated all capital improvements obtaining bids and working closely with vendors and contractors.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations. Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Delivered the highest possible level of resident satisfaction and retention. Investigated and resolved any tenant complaints. Coordinated with legal counsel to resolve complex tenant disputes, protecting property and owners.
- Streamlined property management processes for improved efficiency and cost savings.
- Assembling and scheduling the best possible staff, while promoting teamwork to achieve all property and company goals. Processing new hire paperwork and payroll.
- Processing of all invoices for vendors and utilities.
Property Manager
Gables Residential
02.2001 - 03.2011
- Responsible for 345 unit, two phase apartment community located in Harbor Town in downtown Memphis, TN. Additional responsibilities included budget preparations and compliance, sales penetration, working closely with vendors obtaining bids with completion of capitol improvement projects, bond compliance, attending Harbor Town board meetings, aggressive marketing, producing occupancy, revenue and net operating income. Recruiting, training and developing personnel "creating high performance" team environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
High School Diploma -
Columbus East High School
Columbus, IN05.1981
Skills
- Budget Preparation
- Understanding of lease agreements
- Maintenance Coordination
- Property Inspections
- Tenant relations
- Customer Service
- Lease Management
- Staff Supervision
- Vendor management knowledge
- Eviction Process
- Rent collection
- Property management experience
- Regulatory Compliance
- Real Estate Laws
- Critical Thinking
- Performance Assessment
- Fair Housing Regulations
- Asset Management
Timeline
Senior Property Manager
Panther Properties/Villas At Houston Levee
03.2011 - 09.2015
Property Manager
Gables Residential
02.2001 - 03.2011
High School Diploma -
Columbus East High School
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