Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tonia Bourgeois

Blaine,MN

Summary

Results-driven Program Administrator with more than two decades of experience in developing and delivering high-quality treatment to individuals with mental health challenges. Skilled in overseeing a team of 25+ staff, analyzing data, and safeguarding patient confidentiality. Demonstrated strengths in leadership, communication, and organization.

Experienced with program management, coordination, and execution. Utilizes strategic planning and resource allocation to ensure project success. Track record of fostering team collaboration and maintaining high standards of quality and efficiency.

Overview

30
30
years of professional experience
1
1
Certification

Work History

State Program Administrator Senior

State of Minnesota - Anoka
02.2006 - Current
  • Facilitate the pre-admissions process for State Operated Services Adult Mental Health as well as facilities within the State of MN i.e., SOS Community Behavioral Health Hospitals (CBHH), Child and Adolescent Behavioral Health Services (CABHHS), Community Addiction and Recovery Enterprise (CARE), Community Based Services (CBS), Minnesota Specialty Health Systems (MSHS), Community Support Services (CSS), Minnesota Security Hospital (MSH), Competency Restoration Program (CRP) and Anoka Metro Regional Treatment Center (AMRTC).
  • Provide direction/ consultation for 87 Counties regarding the Central Preadmissions process and the direction their providers and service leaders can take to deliver a seamless admission process.
  • Establish admission processes and criteria to ensure that assigned medical personnel screen all admissions for clinical necessity and coordinate admissions with referral source and facility based upon collected demographic, clinical, and payer information from referral sources.
  • Review clinical data with Adult Mental Health/ Child and Adolescent Mental Health medical staff and provided pertinent clinical information to admitting Physicians and RN leads.
  • Investigate insurance and MA denials through MAXIS and report to appropriate sources.
  • Ensure adequate staffing levels and special services are available prior to admissions.
  • Ensure legal requirements were met on all admissions, including clarification of legal status regarding commitment and special handling (i.e., Rule 20, MI&D Status, victim notification, duty to warn and predatory offenders, including sex offender status.)
  • Review legal documents such as but not limited to: Civil Commitment Orders, R20 Orders, Pre-Petition Screenings.
  • Ensure that all officially permitted documents are available in the patient’s chart at time of admission.
  • Notify admitting facility of special legal status regarding patient.
  • Contact county of commitment to clarify documentation or additional information that is to be obtained.
  • Notify Rule 20 coordinator of Rule 20 legal status.
  • Consult with the End of Confinement Review Coordinator with any suspected predators or sex offenders.
  • Maintain accurate knowledge and disseminate information regarding Adult Mental Health as well as Child and Adolescent Behavioral Health Services (CABHHS) programs and State Operated Services (SOS) directives (i.e., promote positive relationships with referral agencies, make recommendations to supervisor and program administrators regarding admission procedures and resolution of referral agency grievances.)
  • Generated a Step by Step and Quick look tool for the admissions process to the Community Behavioral Health Hospitals and Child and Adolescent Programs.
  • Maintained strict confidentiality of sensitive data as well as patient information.

Residential Program Manager

Mary T Inc
01.2003 - 01.2005
  • Managed a team of 30+ employees in Rule 203/Consolidated Rule setting.
  • Provided rewards or discipline, recommended promotions, suspensions, and oversaw terminations.
  • Delegated assignments, monitored career development, and generated schedules, time sheets, and approved sick leave, PTO, and OT.
  • Conducted staff meetings, developed and implemented team-building activities.
  • Monitored agency and program budget, including revenues, expenditures, and budget projections, while providing detailed performance evaluations and recommendations for improvement.
  • Generated GRH forms, ensured proper funding implementation through SSI, RSDI, MA, and MA-EPD, and revised Risk Management Plans/Support Plans in collaboration with Case Management
  • Cultivated an environment promoting independent living, social engagement, and personal development among residents.
  • Established program goals, objectives, and timelines, monitored progress, and assessed outcomes.
  • Facilitated resident meetings and discussions to gather feedback and enhance program effectiveness
  • Provided ongoing coaching, mentoring, and professional development opportunities for staff members.
  • Conducted regular assessments of resident needs in collaboration with the care team.
  • Developed and followed individual service plans for each resident, adjusting as needed to improve quality of life.
  • Maintained positive relationships with residents, families, and guardians, addressing concerns promptly.
  • Ensured compliance with local, state, and federal regulations, as well as organizational policies.
  • Monitored program effectiveness through data analysis, prepared reports for leadership and stakeholders.
  • Participated in internal audits and inspections, addressing areas of concern promptly.
  • Collaborated with external partners and community organizations to enhance programming and resources.
  • Advocated for resident participation and engagement within the broader community.
  • Organized and led group activities connecting residents with community resources and social events.

Residential Program Manager

Supervised Living Inc
01.2000 - 01.2003
  • Managed a team of 20+ employees, including training, selection, discipline, promotion, and termination.
  • Delegated assignments and monitored workload, career development, and scheduling
  • Conducted unit staff meetings and implemented team-building activities.
  • Developed long-term planning documents to support strategic goals
  • Evaluated program performance and budget objectives, recommending corrective action as needed.
  • Reviewed and adjusted medication programs in collaboration with healthcare professionals.
  • Developed programs to enhance consumer autonomy, independent living skills, and job placement satisfaction.
  • Revised GRH forms and maintained strict confidentiality of sensitive data and patient information.
  • Directed daily operations of residential program, ensuring adherence to regulatory standards and best practices
  • Developed and implemented individual treatment plans in collaboration with clinical staff.
  • Monitored program outcomes and identified areas for improvement to effectively meet client needs.
  • Recruited, trained, and supervised program staff, providing mentorship and support for professional development.
  • Conducted regular performance evaluations, staff meetings, and team-building activities to promote positive work culture.
  • Facilitated conflict resolution and promoted staff well-being, resilience, and collaboration
  • Ensured client-centered approach in all interactions to foster recovery and personal growth.
  • Acted as primary liaison with clients and families, addressing concerns and incorporating feedback into program development.
  • Managed program budget effectively, identifying areas for cost savings.
  • Collaborated with external agencies, community organizations, and healthcare providers to enhance service delivery.
  • Ensured compliance with all local, state, and federal regulations pertaining to mental health services
  • Participated in quality assurance and improvement initiatives to elevate service delivery.

Quality Assurance Assistant

Technogic Inc
01.1996 - 01.2001
  • Managed Quality Assurance Assistance for a diverse portfolio of 350+ corporations across various industries, including biomedical, pharmaceutical, software, aerospace/defense, automotive, food, and manufacturing sectors, in collaboration with Sales and Marketing teams.
  • Supervised a team of 15+ employees, ensuring precise and efficient performance of duties while implementing comprehensive training and certification procedures.
  • Clarified technical directives through mathematical and diagram formats to support training materials for ISO certification.
  • Generated, proofread, and revised technical writings and diagrams prior to submission to ensure accuracy and compliance.
  • Oversaw conference management, website maintenance, graphics, marketing, and vendor/association relationships for a network of 100+ partners.
  • Developed engaging presentations and teaching tools using PowerPoint to facilitate effective training sessions.
  • Documented inspection results, analyzed data for trends, and reported findings to the Quality Assurance Manager.
  • Supported the training of staff on quality assurance practices and ensured consistent adherence to standards across the organization.
  • Prepared detailed quality assurance reports and presentations for management review to drive continuous improvement.
  • Assisted with customer inquiries related to quality assurance and product standards to uphold customer satisfaction.
  • Developed, formatted, and maintained Crystal Reports to meet the needs of various departments by translating business requirements into functional reports.
  • Collaborated with stakeholders to gather report requirements, develop specifications, and ensure deliverables met company standards.
  • Stayed abreast of relevant industry standards, regulations, and best practices in quality assurance to ensure compliance and excellence.
  • Utilized a wide range of computer applications, including PowerPoint, Excel, Quattro, Visio, Access, to streamline operations and enhance productivity.

Education

Bachelor of Business Administration - Health Services

Baker College
09.2007

Bachelor of Science - Nursing

St Cloud State
05.2001

Skills

  • Policy evaluation proficiency
  • Comprehensive knowledge of data privacy laws
  • Process enhancement identification
  • Proficient in MMIS, MAXIS, SharePoint, and AVATAR
  • Skilled in analytical thinking
  • Expertise in regulatory compliance
  • Strong communication skills
  • Cultural awareness in client interactions
  • Skilled in various data analysis methods
  • Strategic planning proficiency
  • Efficiency enhancement
  • Effective interpersonal communication
  • Skilled in Crystal Reports
  • SQL database management
  • Experienced with Tableau software
  • Leadership in quality assurance
  • Staff management and legal adherence

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Resolved product concerns through consumer testing.
  • Achieved reduction in rework through effectively helping with product compliance.
  • Documented and resolved reduction of rework which led to an improved and efficient workflow.

Certification

  • Certified Grant Writing Consultant Minnesota State Community and Technical College 05/2019
  • Certified Lean Practitioner Go Lean Six Sigma 42395487
  • Demonstrated in implementing Lean principles to streamline processes, eliminate waste, and enhance efficiency within organizations.
  • Proficient in utilizing Lean Analytics to analyze and interpret data, driving efficiency across all levels of an organization.
  • Skilled in applying lean principles to identify value streams, reduce waste, and optimize processes by providing actionable insights through data analysis.
  • Emergency Hold Orders/Emergency Preparedness
  • Rule 25 Process
  • Healthcare Management Healthcare Laws and Regulations
  • Crisis Professional Response /Supervisory Right to Know/AWAIR
  • Cultivate a workplace culture focused on safety and compliance, ensuring full adherence to Minnesota OSHA regulations and effective management of AWAIR initiatives.
  • Exhibit extensive knowledge of occupational safety regulations and take a proactive stance on training, reporting, and implementing safety protocols.
  • Drive a culture of safety and compliance through effective leadership and communication strategies.
  • Ensure organizational compliance with all safety standards and regulations to create a secure work environment.
  • Implement and oversee safety training programs to continuously improve employee awareness and adherence to safety protocols.
  • Youth Specialized Long-Term Care
  • Collaborate with a multidisciplinary team to develop and execute comprehensive care plans for children and adolescents.
  • Utilize expertise in pediatric nursing, mental health care, social work, or related fields to provide individualized care.
  • Implement holistic approaches to address the unique needs of each child or adolescent in programs.
  • Child and Adolescent Behavioral Health Neuro

Languages

English
Native or Bilingual

Timeline

State Program Administrator Senior

State of Minnesota - Anoka
02.2006 - Current

Residential Program Manager

Mary T Inc
01.2003 - 01.2005

Residential Program Manager

Supervised Living Inc
01.2000 - 01.2003

Quality Assurance Assistant

Technogic Inc
01.1996 - 01.2001

Bachelor of Science - Nursing

St Cloud State

Bachelor of Business Administration - Health Services

Baker College

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Tonia Bourgeois