Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonia Boyette

Pearland

Summary

Dynamic Vendor Contract Specialist at BakerRipley with expertise in contract management and vendor relations. Proven ability to enhance compliance and customer satisfaction through effective communication and organizational skills. Adept at multitasking and maintaining meticulous records, ensuring seamless operations and timely contract renewals. Committed to continuous improvement and professional development.

Overview

26
26
years of professional experience

Work History

Cashier

HEB Grocery Store
Pearland
04.2015 - Current
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Offered customers carry-out service at completion of transaction.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Performed other duties as assigned by management.

Vendor Contract Specialist

BakerRipley
Houston
09.1999 - Current
  • Collects and reviews information to enroll Early Learning Providers in the Workforce Solutions provider network.
  • Track contract renewals, expirations, amendments, and terminations in KinderTrack.
  • Manage day-to-day communications with multiple vendors simultaneously.
  • Completes requests for actions by career offices, the Financial Aid Support Center, and the governing board.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Maintain updated knowledge through continuing education and advanced training (40 hours annually).
  • Creates and maintains electronic files of provider information in chronological order, according to activity dates, with accuracy.
  • Prepares all correspondence to customers and providers, updates information, and terminates agreements where applicable.
  • Answers customer and provider inquiries via phone, email, and FACS.
  • Take actions on all daily, weekly, and monthly reports to ensure compliance with Workforce Solutions' contractual policies and procedures.
  • Performs other duties as assigned.

Education

Bachelor of Science - Psychology

LeTourneau University
Longview, TX
08-2010

Skills

  • Contract management
  • Vendor relations
  • Data entry
  • Compliance monitoring
  • Customer service
  • Communication skills
  • Time management
  • Organizational skills
  • Multitasking
  • Adaptability
  • Interpersonal communication

Timeline

Cashier

HEB Grocery Store
04.2015 - Current

Vendor Contract Specialist

BakerRipley
09.1999 - Current

Bachelor of Science - Psychology

LeTourneau University

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