Experienced RN Case Manager with a strong background in clinical assessment and palliative care. Proven ability to implement individualized care strategies and enhance the overall patient experience through compassionate support and effective interdisciplinary collaboration.
Overview
22
22
years of professional experience
Work History
RN Case Manager
Agrace Hospice
Dodgeville, WI
09.2025 - Current
Assessed patient needs to develop individualized care plans.
Coordinated with interdisciplinary teams to ensure holistic patient support.
Documented patient information accurately in electronic health records.
Provided emotional support and counseling to patients and families during transitions.
Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
Medical Assistant Educator/Program Director
Southwest Wisconsin Technical College
Fennimore WI
01.2004 - 09.2025
Developed performance metrics to assess program effectiveness and drive improvements.
Collaborated with external partners to expand program reach and impact within the community.
Identified opportunities for process optimization, resulting in increased operational efficiency.
Monitored program performance to identify areas for improvement.
Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.