Summary
Overview
Work History
Education
Skills
Professional Highlights
Leadership Experience
Communication Skills
Timeline
BusinessAnalyst

Tonia Brown

Bowie,MD

Summary

Seasoned Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience

Work History

Consultant-Program Developer

Promise Solutions
01.2000 - Current
  • Directed production of digital marketing material for “Life Skills” Program
  • Assisted entrepreneurs, professionals, and artist with brand developments
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Created and developed logos, websites, business cards, and forms
  • Developed business marketing strategies for up and coming clientele.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Teach Lifeskills program 'Tools 4 Living Well & Strong'

Contract Medicare Specialist

Insight Global/Kaiser
02.2021 - 09.2022
  • Provided Customer Service to Kaiser Permanente Medicare Members
  • Assigned to serve the Medicare members to assist in maintaining the coveted five-star rating
  • The only contract personnel selected to serve the five-star customer base
  • Performed accounting duties: taking payments researching payment histories
  • Assisted members with determining their benefits, cost of services and supported associated companies with information
  • Answered questions, problem solved, and connected member with appropriate resources.
  • Enhanced overall customer experience with empathetic listening and clear communication during interactions.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Long-Term Contract Educator

Prince George's County Public Schools
09.2018 - 01.2021
  • Strategized lesson plans for grades 2-12
  • Incorporated curriculum for compliance of county educational standards
  • Collaborated with administrative executives, colleagues, and paraprofessionals to streamline virtual learning
  • Partnered harmoniously with parents to maintain respectful classroom culture that fosters safe and productive learning.

Accountant

Reaching Inside for Self Esteem (RISE)
07.2017 - 08.2018
  • Managed staff of 10 hourly employees
  • Collected and reported monthly expense variances and explanations.
  • Fashioned database to manage project spending and staff services
  • Prepared and implemented budget for various fund-raising initiatives
  • Reconciled company ledger and assisted with tax preparation.

General Manager

Liberty Tax Services
01.2014 - 06.2017
  • Lead daily operations and supervised skilled tax preparers
  • Developed and executed marketing strategies
  • Specialized in preparing business annual taxes
  • Performed human resource duties to include payroll, recruitment, and training of managers and staff.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Education

Bachelor of Science - Business Management

University of Phoenix
03.2024

Associates of Arts - Communications

University of Phoenix
05.2016

Skills

  • Adept Microsoft Office Suite
  • Pastoral & Ministerial duties
  • Operations Management
  • Program Development
  • Emotional Intelligence
  • Finance Management
  • Marketing Strategies
  • Accurate Data Entry
  • Innovative Analysis
  • Talent Acquisitions
  • Creative Solutions
  • Published Author
  • Parent Communication
  • Team Teaching and Collaboration
  • Curriculum Development
  • Public Speaking

Professional Highlights

  • Obtained federal top-secret security clearance for State Department.
  • Developed/Facilitated/Marketed “Life Skills” program for nonprofit organizations, District of Columbia, and Prince George's County Public School Systems.
  • Implemented robust recruiting initiative to secure talented professionals to improve employee retention.
  • Created novel strategies to manage quarterly budget to improve efficiency thus creating an overall 30% cost effective fiscal year.

Leadership Experience

  • Pastor of Zion City of Truth Ministries
  • Valedictorian: Comprehensive Employment Training Act (CETA)
  • Class President: Comprehensive Employment Vocational Career Act 70001 (CEVCA)

Communication Skills

  • Developed/Facilitated “Life Skills” curriculum for adults and youth.
  • Designed power point presentations and textbook formats for intermediate and high school students.

Timeline

Contract Medicare Specialist

Insight Global/Kaiser
02.2021 - 09.2022

Long-Term Contract Educator

Prince George's County Public Schools
09.2018 - 01.2021

Accountant

Reaching Inside for Self Esteem (RISE)
07.2017 - 08.2018

General Manager

Liberty Tax Services
01.2014 - 06.2017

Consultant-Program Developer

Promise Solutions
01.2000 - Current

Bachelor of Science - Business Management

University of Phoenix

Associates of Arts - Communications

University of Phoenix

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Tonia Brown