Tonia Bruley

Tracking Operations Analyst

NGLS/Allstate

Everett, WA

10.2010 - Current

Executed data entry tasks with a high level of accuracy and efficiency.
Processed flood insurance documents in compliance with NFIP guidelines, ensuring accuracy and regulatory adherence.
Conducted quality control audits in the QC department, reviewing document processing for accuracy and compliance.
Taught classes for newly hired employees as well as continuous learning for processes and systems.
Consistently completed all required training courses to ensure compliance with flood, plus additional peril insurance regulations.
Effectively managed multiple lenders concurrently, maintaining regular communication to understand their needs, and ensuring alignment with expectations.
Collaborated with IT to facilitate lender requests and updates, conducting tests to ensure optimal outcomes and system functionality.
Conducted and tested disaster recovery protocols annually to ensure data integrity and system resilience.
Thrives in high-pressure, fast-paced environments while maintaining efficiency and professionalism.
Proactive self-starter with the ability to work independently, or collaboratively. Skilled in prioritizing tasks to meet deadlines efficiently.
Strong understanding of insurance processes, enabling the development of accurate procedures while anticipating potential downstream impacts.
Detail-oriented professional with expertise in organization, problem-solving, and project management.
Analyze business needs, and develop effective solutions to enhance accuracy and streamline processes.
Enhance business effectiveness by providing data-driven recommendations.