Tonia Burns
Chester,SC
Summary
Dynamic professional with a proven track record at Enterprise Contracting Services, excelling in project management and customer satisfaction. Skilled in problem-solving and effective communication, I successfully delivered high-quality results while fostering collaboration among teams. Committed to achieving goals and enhancing client relationships through proactive engagement and strategic planning.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Blush Blossom Boutique
01.2025 - Current
- Enhanced customer experience through effective assistance with product inquiries and selections.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Owner/Operator
All Bubbles Cleaning Services
06.2017 - 08.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
Project Manager
Enterprise Contracting Services
08.2012 - 07.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
Education
General -
Oscoda Area High School
Oscoda, MI06.1987
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Order processing
- Fitting room maintenance
- Product merchandising
- Merchandise display
- Suggestive selling
- Point of sale operation
- Fashion sense
- Product promotions
- Cross-selling techniques
- Loss prevention
- Truck unloading
- Regulatory compliance
- Promotional events
- Friendly and outgoing
- Verbal and written communication
- Shelf stocking
- Cash drawer balancing
- Upselling and cross selling
- Price tagging
- Visual display arrangement
- Discount application
- Stockroom safety procedures
- Point-of-sale system
- Sales report generation
- Returns and exchanges
- Positive and professional
- Barcode scanning
- Department reset
- Calm demeanor
- Backroom organization
- Loyalty promotion
- Retail merchandising expertise
- Dressing room support
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Goal driven
- Excellent written and verbal communication
- Flexible hours
Timeline
Retail Sales Associate
Blush Blossom Boutique
01.2025 - Current
Owner/Operator
All Bubbles Cleaning Services
06.2017 - 08.2024
Project Manager
Enterprise Contracting Services
08.2012 - 07.2016
General -
Oscoda Area High School
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