Tonia Crago
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue and improving buying experience. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Associate
BonWorth
05.2007 - 01.2009
- Handled cash, credit card transactions and bank deposits.
- Assisted customers in selecting apparel, providing tailored recommendations based on individual preferences.
- Participated in inventory, ensuring stock levels were maintained for all items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Sales Representative
Commonwealth Marketing Group
06.2004 - 12.2004
- Contacted customers through outbound calls gaining interest for product
- Monitored customer interactions for quality assurance, ensuring adherence to company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Sales Representative
TeleTech Holdings
05.2000 - 08.2003
- Being a lead agent and supporting team members during peak periods by sharing workload and providing guidance when needed.
- Processed applications and balance transfers accurately using point-of-sale systems.
- Participated in training sessions and group discussions to improve product knowledge and service techniques.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Trained and mentored new representatives, fostering a collaborative work environment.
- Developed training materials and conducted workshops to elevate team skills in customer engagement techniques.
Office Assistant
Shop N Save Supermarket
08.1995 - 01.2000
- Responsible for all balancing all currency from cashier drawers.
- Running and balancing currency for lottery
- Cashing checks
- Western Union Transfers
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Trained new employees on operational procedures and customer service standards.
Education
High School Diploma -
Albert Gallatin Area High School
Uniontown, PA08-1995
Skills
- Exceptional Customer service and communication skills
- Outgoing personality
- Time management
- Problem-solving skills
- Reliable and punctual
- Upselling
Timeline
Sales Associate
BonWorth
05.2007 - 01.2009
Customer Service Sales Representative
Commonwealth Marketing Group
06.2004 - 12.2004
Customer Service Sales Representative
TeleTech Holdings
05.2000 - 08.2003
Office Assistant
Shop N Save Supermarket
08.1995 - 01.2000
High School Diploma -
Albert Gallatin Area High School
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