TONIA DILTZ

• Operated vehicle and carefully followed all safety protocols and procedures. follow closely behind mobile home to insure public safety on roads at all times.
• communicate any hazards on roads to drivers

• Monitored budget and expenditures, keeping facility within budget.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Implemented orderly, organized filing systems for easy record retrieval.
• Updated financial records using various software programs for current, accurate accounts.
• Corrected discrepancies in financial records for balanced books.
• Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
• Processed employee and contractor expense reimbursements quickly.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Generated leads for sales and rental properties through cold calls and referrals.

Maintain

• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state and federal regulations.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Coordinated appointments to show marketed properties.
• Responded to Common Area Maintenance (CAM) inquiries.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.
• 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
• Attended monthly sales meetings and quarterly sales trainings.

• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and fast-paced environment.
• Kept properties in compliance with local, state and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Cross-trained existing employees to maximize team agility and performance.contact vendors for quotes on needed maintenance repairs, submitted invoices for approval and payment.replace water meters nd preformed general maintenance work.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.