Tonia D. Rogers

Dedicated assisted living professional with a proven track record in addressing the unique challenges faced by elderly residents. Capable of operating independently while consistently delivering accurate, timely, and compliant results that enhance resident well-being. Committed to fostering a supportive and safe environment, ensuring that each individual's needs are met with compassion and efficiency. Strong problem-solving skills and a deep understanding of industry standards contribute to exceptional service delivery.

• Communication & Interpersonal Skills:
• Mitigate resident concerns and de-escalated tense situations by employing empathetic and effective communication strategies.
• Showcase clear expression by communicating information effectively and professionally to residents, families, and staff.
• Strategize empathetic connection building trust and rapport by understanding and sharing the feelings of residents.
• Enhance community engagement fostering positive relationships and a sense of community among residents and their families.

• Swiftly and effectively find solutions to unexpected challenges or resident issues.
• Execute sound decisions to address resident needs and ensure safety and satisfaction.
• Quickly adjusts to changing priorities and unexpected situations.
• Streamline communication flow by operating a multiline switchboard, providing community updates, and ensuring all messages reached their intended recipients.
• Develop and align administrative operational plans with the Business Director’s strategic vision, ensuring seamless execution.