TONIA ERVIN
Lake Wylie,SC
Summary
Professional with a strong focus on analysis and detail who is well-suited for a managerial position that calls for effective communication. Ability to build trusting connections with residents, team members, and vendors to guarantee that jobs are finished to the organization's satisfaction from beginning to end. Effective Assistant Property Manageris offering excellent skills in customer service, telephone etiquette, and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Skyhouse Uptown/ High Rise-672 Units
09.2021 - 10.2023
- Assists management with day-to-day operations of assigned properties
- Some duties include paying invoices, completing the Owner's weekly and monthly financial reports, and lease file audits
- Trained and coached new hires and staff to fill critical gaps in the property.
- Oversaw maintenance, administration, and improvement of 672 units.
- Outstanding customer service and interpersonal skills with proven ability to gain residents' confidence and increase Kingsely scores to 4.0.
- Work with local agencies to aid residents’ delinquent rent and meet targeted revenues.
- Ability to work with persons of diverse social, economic, and ethnic backgrounds
- Collected monthly rent, sent out late letters, and filed eviction
- Communicated with residents to resolve rental, management, and maintenance issues.
- Demonstrated capacity to work in a fast-paced, intense environment seamlessly
- Proven ability to face challenges head-on and make sound decisions
- Did deposit accounting collect monies owed and sent accounts to collections.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Assistant Property Manager
Crest on Providence/Townhomes-479 Units
05.2015 - 09.2021
- Assists management with day-to-day operations of assigned properties
- Some duties include paying invoices, completing weekly and monthly financial reports, and filing monthly evictions and file audits
- Lead the team to plan, develop, and direct execution of all policies and goals of the organization
- Goal oriented: approaches marketing and sales with tenacity, and creativity
- Outstanding customer service and interpersonal skills with proven ability to gain residents confidence and trust
- Work with local agencies to aid resident’s delinquent rent and meet targeted revenues
- Ability to work with persons of diverse social, economic, and ethnic backgrounds
- Support the property manager to exceed goals of the property
- Knowledge of landlord-tenant laws, tenant leases, property budgets, accounting, and financial report policies
- Demonstrated capacity to work in a fast-paced, intense environment seamlessly
- Proven ability to face challenges head-on and make sound decisions
- Organized, professional, and attention to detail.
Belleview ABC
01.2004 - 01.2014
- Proven track record of increasing profits, reducing costs, managing inventory, and establishing relationships with vendors and customers
- Hire coach and development of employees
- Developed and implemented marketing promotions to increase sales and yield a maximum return
- Processed payroll; developed and maintained accounting and expense reports
- Developed and implemented Contract Compliance Reviews, Supplier Reviews, and general supplier management support to ensure that FUNB suppliers are integrated successfully into each internal Business Unit’s operational plans.
Education
Rock Hill High School
Business Administration -
Johnson C. Smith University
Charlotte, NCSkills
- Great attention to detail
- Customer Service
- Team Leader
- Motivator
- Sound Decision Maker
- Prioritizing Tasks
- Multitasking
- Problem-Solving
- Time Management
- Professionalism
- Flexibility
- Organization
- Telephone and Email Etiquette
- Onsite Tours
- Tenant Issue Resolution
- Relationship Building and Rapport
- Application Process Proficiency
- Payment Collection
- Policy Enforcement
- Property Maintenance
- Unit Inspection
- Tenant Relations
- Activity Planning
Certification
- Greystar Assistant Community Manager of the Year 2020 & 2022
- Property of Year 2016 (Exceeded NOI by $489,000)
- Quarterly Rising Star Award 2016
- Certificate in Corporate Real Estate
- Extensive Fair Housing Training & Certification
- Onesite/YARDI Property Management Program
- Quarterly Rising Star Award 2020
Timeline
Assistant Property Manager
Skyhouse Uptown/ High Rise-672 Units
09.2021 - 10.2023
Assistant Property Manager
Crest on Providence/Townhomes-479 Units
05.2015 - 09.2021
Belleview ABC
01.2004 - 01.2014
Rock Hill High School
Business Administration -
Johnson C. Smith University
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