Tonia Filgerleski
Hopedale,MA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with peers, patients and families through empathetic communication, respectful attitude and excellent customer service. Ability to prioritize, multi-task and work efficiently while providing appropriate care and management of members at CCA.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Case Manager
CCA
Worcester, MA
02.2017 - Current
- Proved successful working in fast paced environment, which required ability to multi-task and prioritize.
- Collaborated with peers, PCP offices, home health agencies, specialty offices and DME providers to facilitate services as well as DME to ensure best outcomes for my members.
- Quickly learned new work flows and applied them to daily tasks, improving efficiency and productivity.
- Identified care needs of individual members and coordinated care based on provider advice, insurance limitations and procedural costs.
- Was successful in managing members from CCA primary care, as well as member's with providers in community, although work flows differed with each program.
- Implemented CCA's new risk reduction program with my members and was able to successfully keep members from re-admission while making sure they had care and medical oversight needed to maintain stable health.
- Assisted new peers with learning work flows, answering any questions and being available for support or advice.
Registered nurse
Summit Eldercare
Worcester, MA
01.2011 - 01.2017
- Work with elderly population in an ambulatory care setting
- Perform multiple nursing duties on a daily basis
- Complete nursing assessments, administer medications, complete wound treatments according to providers orders and triage phone calls from patients as well as their caregivers
- Electronic documentation done in patient's charts daily as well as updating care plans
- This nursing position required multi-tasking, attention to detail, and ability to prioritize the job at hand
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
RN
Spectrum Health Systems
Westborough, MA
04.2011 - 01.2013
- Managed care from admission to discharge.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Responsible for care of multiple patients going through detoxification from drugs or alcohol
- Involves a great deal of nursing assessment skills, as well as administration of medications
- Position required quick thinking skills.
RN
Beaumont Skilled Nursing Facility
Northbridge, MA
05.2011 - 01.2012
- Registered nurse in a skilled nursing home facility
- Responsible for the care of thirty three patients on floor
- Conducted physical assessments, administered medications, scheduled labs, and communicated with all members of the healthcare team
- This position required a great deal of organizational skills as well as the ability to multi task in an effective manner.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
Certified Medical Assistant
GI Liver Group
Worcester, MA
01.2005 - 01.2007
- Spoke with patients on phone to set up appointments and help address their concerns
- Prepared patients for physician by taking vital signs and health histories
- Explained certain medical procedures to patients
- Worked in a fast paced environment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Associates - Science-Nurse Education
Quinsigamond Community College
Worcester, MA12.2010
Associate of Science - Certified
Salter College
West Boylston, MA12.2005
Skills
- Triaging
- Well Visit Procedures
- Indirect Patient Care
- Setting Up Referrals
- Patient Check-Ins
- Preventative Health
- Case Management
- Home Health Care
- Dementia Knowledge
- Managed Care
- Patient Care Coordination
- Patient Information Collection
- Disease Management
- Medication Management
- Insurance Knowledge
Accomplishments
- Case management Certification - August 2020- CCMC
- BLS certification- 09/2021
Certification
FEMA Certification / 2010
Timeline
RN Case Manager
CCA
02.2017 - Current
RN
Beaumont Skilled Nursing Facility
05.2011 - 01.2012
RN
Spectrum Health Systems
04.2011 - 01.2013
Registered nurse
Summit Eldercare
01.2011 - 01.2017
Certified Medical Assistant
GI Liver Group
01.2005 - 01.2007
Associates - Science-Nurse Education
Quinsigamond Community College
Associate of Science - Certified
Salter College
FEMA Certification / 2010
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