Summary
Work History
Education
Skills
Timeline
BusinessAnalyst

Tonia Fussell

Alamo,GA

Summary

Accomplished Administration Clerk and 911 Communications Supervisor with a proven track record at GA Department of Corrections and Telfair-Wheeler E 911. Expert in data entry and telephone etiquette, I significantly reduced errors and employee turnover. My ability to streamline procedures and enhance interdepartmental communication underscores my dedication to efficiency and teamwork.

Work History

Administration Clerk

GA Department of Corrections
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Scheduled appointments and managed calendars for staff members.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

911 Communications Supervisor

Telfair-Wheeler E 911
  • Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
  • Reduced employee turnover by implementing comprehensive training programs for new hires.
  • Spearheaded recruitment efforts to attract diverse talent for open positions within the communications center.
  • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
  • Developed and maintained policies and procedures to ensure compliance with regulatory standards.
  • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
  • Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Assisted callers in emergency situations with appropriate information and support.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Education

Basic Academics

Wheeler County High
Alamo, GA
06.2005

Skills

  • Data entry proficiency
  • Paperwork and documentation
  • Data entry
  • Telephone reception
  • Telephone etiquette
  • Ordering of supplies
  • Customer communication
  • File organization
  • Document scanning
  • Researching issues
  • Editing and proofreading
  • Scheduling appointments
  • Document control

Timeline

Administration Clerk

GA Department of Corrections

911 Communications Supervisor

Telfair-Wheeler E 911

Basic Academics

Wheeler County High

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Tonia Fussell