Tonia Harris
Westland
Summary
Dynamic customer service professional with extensive experience at Comerica Bank, excelling in financial services and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in cash handling and compliance, consistently delivering exceptional results while managing diverse tasks in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cashier and Retail Sales Associate
Marshalls
Novi
08.2025 - Current
- Processed customer transactions efficiently and accurately at retail location.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and gift card transactions with precision.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and replenished merchandise as needed during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new cashiers on procedures and customer service standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
First Merchants Bank
03.2025 - Current
- Teller on the front line as well as a floating teller.
- Opening accounts and servicing customers financial needs.
- Instant Issues on debit cards and ATM balancing.
- NMLS license as well as notary with State of Michigan.
Customer Service Representative
Sam's Club
02.2025 - 03.2025
- Ran cash register.
- Serviced and sold memberships.
- Covered Member Services section.
- Greeted customers.
- Helped with stocking.
CASH SUPERVISOR
BRINKS ARMORED
02.2023 - 01.2025
- Working on cases and claims on ATM and financial institutions services.
- Balancing inventory.
- Processing deposits when additional help is needed.
- Supervising a staff of 30 people.
ATM SUPERVISOR
GARDAWORLD ARMORED
01.2021 - 02.2023
- Performed accurate balancing of all receipts and transactions.
- Compiled complex cash flow reports monthly.
- Made daily cash deposits to company bank.
- Operated photocopy machine, cash register and other office equipment.
- Traced back specific cash transactions to origins.
- Complied with established internal controls and policies.
- Working mostly with ATM cases and claims.
- Supervising over the atm processing tellers.
- Supervising over drivers/messengers.
- Processing commercial deposits.
- Packing out currency order.
CSR LEAD TELLER
COMERICA BANK
05.2018 - 12.2020
- To accommodate business financial needs as well as the customers financial services.
- To oversee the line of tellers and their productivity.
- Making sure that all necessary forms are filled out according to the banks policies and procedures.
- Opening and closing of the branch.
- Working various weekends when needed.
- Ordering currency to accommodate all customers and the ATM.
CAGE SUPERVISOR
MOTORCITY CASINO AND HOTEL
11.1999 - 04.2018
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Assisting mostly business customers and their banking needs and closing of the banks.
Education
School Diploma - Business Administration
Mumford High School
01.1984
Skills
- Ability To Work Independently
- Admin Assistant
- Administrative Support
- Auto Delivery
- Balance Sheet
- Bookkeeping
- Business Administration
- Business Management
- Cashier
- Casino Experience
- Communication Skills
- Compliance
- Culinary Arts
- Customer Service
- Database
- Deposits
- General Ledger
- Management Experience
- Management Skills
- Multi Tasking
- NMLS license
- Notary
- Office Administration
- Outlook
- Proactive
- Reconciling
- Scheduling
- Teller
- Time Management Skills
- Written Communication
Certification
- Michigan Gaming License, State of Michigan, 2025
- NMLS license, 2025
- Notary, 2025
Timeline
Cashier and Retail Sales Associate
Marshalls
08.2025 - Current
Customer Service Representative
First Merchants Bank
03.2025 - Current
Customer Service Representative
Sam's Club
02.2025 - 03.2025
CASH SUPERVISOR
BRINKS ARMORED
02.2023 - 01.2025
ATM SUPERVISOR
GARDAWORLD ARMORED
01.2021 - 02.2023
CSR LEAD TELLER
COMERICA BANK
05.2018 - 12.2020
CAGE SUPERVISOR
MOTORCITY CASINO AND HOTEL
11.1999 - 04.2018
School Diploma - Business Administration
Mumford High School