Summary
Overview
Work History
Education
Skills
Timeline
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TONIA HARRIS

Summary

Trustworthy Cash Office Manager with excellent math and analytical skills and talent performing complex calculations. Adept at monitoring and logging all business cash and submitting clear and accurate daily cash reports. Follows all cash distribution procedures and prepares daily business bank deposits. Results-driven cash supervisor experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

24
24
years of professional experience

Work History

CASH SUPERVISOR

BRINKS ARMORED
02.2023 - Current
  • Performed accurate balancing of all receipts and transactions.
  • Compiled complex cash flow reports monthly.
  • Made daily cash deposits to company bank.
  • Operated photocopy machine, cash register and other office equipment.
  • Traced back specific cash transactions to origins.
  • Complied with established internal controls and policies.
  • Working mostly with ATM cases and claims
  • Supervising over the atm processing tellers
  • Supervising over drivers/messengers
  • Processing commercial deposits
  • Packing out currency order

ATM SUPERVISOR

GARDAWORLD ARMORED
01.2021 - 02.2023
  • Processed quarterly vault and ATM audits with zero error rate.
  • Complied with established internal controls and policies.
  • Responsible for overall functionality of the banks and merchants atms
  • Having driver/messengers and atm techs made aware of any new atms and their procedures
  • Taking meetings with customers on a weekly basis to ensure that their atms are serviced properly
  • Working on atm cases atm claims

LEAD CSR TELLER

COMERICA BANK
05.2018 - 12.2020
  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Assisting mostly business customers and their banking needs
  • Opening and closing of the branch
  • Balancing the banks atm on a daily basis

CAGE SUPERVISOR

MOTORCITY CASINO AND HOTEL
11.1999 - 04.2018
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Reconciled daily summaries of transactions and accurately counted funds to balance books
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Cashed checks and paid out money by verifying correct signatures, numerical amounts and sufficient funds in accounts.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Reset and refilled machines following major payouts.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.

Education

High School Diploma -

Mumford High School
Detroit, MI
06.1984

Skills

  • Staff Training and Development
  • Banking Procedures
  • Interpersonal Skills
  • Sales Forecasting
  • Team Leadership
  • Performance Evaluation
  • Organizational Skills
  • Conflict Resolution
  • Cash Register Operation
  • Professionalism
  • Delegation Skills
  • Time Management

Timeline

CASH SUPERVISOR

BRINKS ARMORED
02.2023 - Current

ATM SUPERVISOR

GARDAWORLD ARMORED
01.2021 - 02.2023

LEAD CSR TELLER

COMERICA BANK
05.2018 - 12.2020

CAGE SUPERVISOR

MOTORCITY CASINO AND HOTEL
11.1999 - 04.2018

High School Diploma -

Mumford High School

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