TONIA HICKS
Davison,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Medical Coder Supervisor position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Qualified substitute
PROGRESSIVE INSURANCE
05.2023 - Current
- Qualified back up for admin supervisor
- Assists with training and onboarding of new associates
- Experience in leading team meetings
- Maintains multiple admin trackers and reports daily
- Assists with assigning admin portal tasks
- Mentor, coach and develop admin associates
- Addresses and resolves complex issues
- Trained to write Job objectives and Quality assurance reviews
- Maintained accountability for day-to-day time management process such as calendars, trackers, and coverage everyday for PTO.
LOSS ASSIGNER
PROGRESSIVE INSURANCE
11.2021 - Current
- Professional and resourceful in loss assigning and claims administration
- Proactive diligent and detailed oriented while assigning losses to all areas to Michigan File Owners
- Assigned over 24,000 claims in 2023
- Works with all leaders in Michigan to make sure teams are being assigned correct claims.
Office Manager
Farm Bureau Insurance Of Michigan
11.2016 - 11.2019
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Customer Service Desk Supervisor
Home Depot
03.2000 - 11.2016
- Managed team schedules to ensure adequate coverage during peak hours and reduce overtime expenses.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Led regular staff meetings to discuss best practices, address challenges faced by team members, and share important updates on hotel initiatives or events.
- Led and encouraged team members to learn and improve.
- Recruited, hired, developed, and retained retail talent for the company.
Education
High School Diploma -
Pontiac Northern High School
Pontiac06.1992
Skills
- Positive Reinforcement
- Cultural Sensitivity
- Critical thinking
- Active listening
- Multitasking
- Problem-solving
- Organizational skills
- Leadership abilities
- Decision-making
- Effective communication
- Conflict resolution
Timeline
Qualified substitute
PROGRESSIVE INSURANCE
05.2023 - Current
LOSS ASSIGNER
PROGRESSIVE INSURANCE
11.2021 - Current
Office Manager
Farm Bureau Insurance Of Michigan
11.2016 - 11.2019
Customer Service Desk Supervisor
Home Depot
03.2000 - 11.2016
High School Diploma -
Pontiac Northern High School
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