Tonia Hodson

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Collected and documented patient medical information such as blood pressure and weight.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Taught patients about medications, procedures, and care plan instructions.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Nurse and Doctor Triage Calls

• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
• Implemented gamification techniques in training sessions, boosting learner engagement and participation.
• Engaged with subject matter experts to ensure training content accuracy and relevance.
• Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.