Tonia Hoeflinger
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
General Manager
Jersey Mike's Subs
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Assistant Manager
Jersey Mike's Subs
01.2017 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Crew Member
Wendy's Restaurant
02.2016 - 08.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Cashier
Meijer
10.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Crew Member
Jersey Mike's Subs
04.2015 - 10.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, grill, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
Education
No Degree - Medical Assistant
Pima Medical Institute
Mesa, AZHigh School Diploma -
Blended Learning Academies
Lansing, MI11.2016
Skills
- Microsoft Windows
- Labor Cost Controls
- Microsoft Office
- Microsoft Internet Explorer
- Financial Management
- Market Growth
- Financial Statements
- Safety Assurance
- Customer Service
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in [23%] growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 15 staff members.
Timeline
General Manager
Jersey Mike's Subs
10.2019 - Current
Assistant Manager
Jersey Mike's Subs
01.2017 - 10.2019
Cashier
Meijer
10.2016 - 12.2016
Crew Member
Wendy's Restaurant
02.2016 - 08.2016
Crew Member
Jersey Mike's Subs
04.2015 - 10.2016
No Degree - Medical Assistant
Pima Medical Institute
High School Diploma -
Blended Learning Academies