Tonia Holloway
Glenn Heights ,TX
Summary
Demonstrated success in strengthening policies, improving delivery times and aligning supply flow with customer demands. Proactive and responsive with a data-driven approach and good scheduling abilities. Polished, professional and devoted to serving business and customer needs.
Overview
25
25
years of professional experience
Work History
Lead Customer Care Associate
Neiman Marcus Direct
08.2010 - 05.2025
- Managed customer experience from placement through delivery
- Handled 50 - 100 customer queries daily
- Served as liaison between Borderfree and Neiman Marcus in the oversight of international orders
- Provided timely information regarding pricing, availability and ship status to internal and external customers
- Resolved issues to ensure customer satisfaction
Purchasing Assistant
University of Dallas
02.2008 - 03.2010
- Facilitated day-to-day purchasing activities
- Developed and maintained vendor relationships
- Assessed and evaluated vendor services
- Negotiated best price scenario
Client Services Manager
Showtime EXPO
12.2005 - 01.2008
- Fostered and maintained positive client relationships
- Proactively managed client expectations
- Oversight of contractual compliance
- Created survey to track customer satisfaction
- Implemented necessary changes
Analyst
Verizon Logistics
07.2000 - 03.2007
- Liaison between sales and supplier base
- Planned and controlled material movement from vendor to internal customer
- Compiled data to analyze, track and improve standard processes within supply chain
- Facilitated work group meetings, conference calls and process training, as needed
Education
Bachelor of Science - Business Studies
Dallas Baptist University
Dallas, TX12-2008
Skills
- Call center experience
- Escalation handling
- CRM software
- Customer service
Timeline
Lead Customer Care Associate
Neiman Marcus Direct
08.2010 - 05.2025
Purchasing Assistant
University of Dallas
02.2008 - 03.2010
Client Services Manager
Showtime EXPO
12.2005 - 01.2008
Analyst
Verizon Logistics
07.2000 - 03.2007
Bachelor of Science - Business Studies
Dallas Baptist University
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