Tonia Ingram-Leung
Lancaster,SC
Summary
With over 25 years experience in customer service, accounting and management functions in the healthcare and retail industries with special skills in listening, supervising and time management. An adaptable, dependable and honest employee, who establishes and maintains customer loyalty, develops strong working relationships and produces quality work while maintaining production targets. Reliable candidate ready to take on new challenges.
Overview
35
35
years of professional experience
Work History
Personal Caregiver
Charlotte and surrounding areas
Charlotte, NC
01.2015 - Current
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices.
- Maintained detailed documentation of client progress, challenges, and concerns.
- Prepared nutritious meals according to individual dietary needs.
Customer Service Cashier/Sandwich Artist
Subway
Indian Land, SC
02.2022 - 12.2022
- Operated cash registers, processed payments including cash, debit cards, credit cards, and gift vouchers.
- Greeted customers entering store cheerful, prepare food neatly according to formula, and in a timely manner.
- Balanced cash drawer at beginning and end of each shift, ensuring accuracy of all transactions.
Customer Service Representative
American Red Cross
Charlotte, NC
01.2019 - 03.2020
- Addressed and resolved customer concerns and complaints.
- Built trusting relationship with customers to better understand needs.
- Managed customer calls efficiently in fast-paced call center environment.
Certified Nursing Assistant
Presbyterian Hospital
Charlotte, NC
04.2011 - 06.2016
- Recorded patient heart rate, pulse and blood pressure.
- Monitored patient conditions and reported problems to nursing staff.
- Worked alongside registered nursing staff and followed care plan.
Cash Office Clerk
Sears
Pineville, NC
06.2007 - 04.2012
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
- Investigated any discrepancies between reported sales figures and actual cash amounts received.
- Protected company operations by maintaining confidentiality of sensitive information.
Customer Service Representative Senior Associate
CIGNA Healthcare
Charlotte, NC
01.2001 - 01.2007
- Answered inbound calls from member and provider concerning claims and benefits inquiries.
- Assured accuracy of processed claims and communicated status to members and providers.
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Manager
Food Lion
Pineville, NC
02.1989 - 03.2001
- Managed store operations in absence of store manager.
- Interviewed, hired, trained, supervised, and completed schedules for front end employees.
- Managed cash office operations, assisted in office duties,and bookkeeping.
Education
High School Diploma -
Indian Land High School
06-1990
Some College (No Degree) -
Central Piedmont Community College
Skills
- Customer Service
- POS Systems
- Bank Deposits
- Payment Collection
- Honest and Dependable
- Home Care
- Hospital Experience
- Vital Signs
- Supervising Experience
- Office Management
- Patience
- Accounting
Timeline
Customer Service Cashier/Sandwich Artist
Subway
02.2022 - 12.2022
Customer Service Representative
American Red Cross
01.2019 - 03.2020
Personal Caregiver
Charlotte and surrounding areas
01.2015 - Current
Certified Nursing Assistant
Presbyterian Hospital
04.2011 - 06.2016
Cash Office Clerk
Sears
06.2007 - 04.2012
Customer Service Representative Senior Associate
CIGNA Healthcare
01.2001 - 01.2007
Customer Service Manager
Food Lion
02.1989 - 03.2001
High School Diploma -
Indian Land High School
Some College (No Degree) -
Central Piedmont Community College
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