Tonia Lange

Assistant General Manager

Culver's Restaurant

Baraboo

08.2001 - Current

Assisted in managing daily operations and staff scheduling for efficient workflow.
Supported team development through training sessions and performance feedback.
Implemented inventory management practices to maintain stock levels and organization.
Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
Participated in staff meetings to discuss goals, challenges, and strategies for improvement.
Maintained compliance with company policies and industry regulations during operations.
Provided training, guidance, and support to staff members on proper procedures and policies.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Ensured that customer service standards were met or exceeded at all times.
Performed administrative tasks such as filing paperwork, preparing documents.
Managed daily operations of the store, including scheduling and supervising staff.
Motivated and led team members to work together to achieve targets.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Prepared weekly schedules for staff members based on their availability.
Monitored inventory levels and placed orders for new stock as needed.
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Implemented safety protocols to protect both customers and employees from potential hazards.
Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
Ensured compliance with company policies, procedures, and regulations.
Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Ensured compliance with all applicable laws and regulations related to employment practices.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.