Tonia Lanier
Palm Coast,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented coordinator successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching goals.
Overview
30
30
years of professional experience
Work History
Inside Sales Coordinator
Builders FirstSource
04.2017 - Current
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
Install Coordinator
Builders FirstSource
10.2012 - 04.2017
- Enhanced customer satisfaction with timely and accurate installations for various projects.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Adapted scheduling strategies based on seasonal fluctuations in demand or unexpected staff shortages.
Customer Service Representative
City Of Palm Coast
02.2012 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Wait Staff Member
Plantation Bay
08.2007 - 01.2008
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Customer Care Representative
Walmat Supercenter
09.2005 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Wait Staff Member
Martin's Restaurant
10.2003 - 12.2004
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Wait Staff Member
Dallas Hot Wieners
04.1994 - 08.2003
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bachelor of Science - Education
Ashford University
San Diego, CA2010
No Degree - Geological And Earth Sciences
SUNY College At New Paltz
New Paltz, NY2002
Associate of Science - Drafting Technology & Science Arts
Ulster County Community College
Stone Ridge, NY1999
High School Diploma -
Kingston High School
Kingston, NY06.1996
Skills
- Customer Relationship Building
- Attention to Detail
- Cheerful and energetic
- Product Knowledge
- Product and Service Sales
- Customer Account Management
- Sales Support
Timeline
Inside Sales Coordinator
Builders FirstSource
04.2017 - Current
Install Coordinator
Builders FirstSource
10.2012 - 04.2017
Customer Service Representative
City Of Palm Coast
02.2012 - 09.2012
Wait Staff Member
Plantation Bay
08.2007 - 01.2008
Customer Care Representative
Walmat Supercenter
09.2005 - 06.2007
Wait Staff Member
Martin's Restaurant
10.2003 - 12.2004
Wait Staff Member
Dallas Hot Wieners
04.1994 - 08.2003
Bachelor of Science - Education
Ashford University
No Degree - Geological And Earth Sciences
SUNY College At New Paltz
Associate of Science - Drafting Technology & Science Arts
Ulster County Community College
High School Diploma -
Kingston High School
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