Tonia Lewis
Apple Valley,CA
Summary
Motivated hard-working, attention to detail, individual known for accuracy, being efficient, dependable, with over 25 years of exceptional leadership skills.
Overview
37
37
years of professional experience
Work History
F& B Supervisor
Yaamava Resort And Casino At San Manuel
11.2022 - Current
- Train food attendant personnel, confirming staff to provide recommendations and answer questions.
- Respond to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversee opening and closing duties.
- Conducts hands-on training for equipment, demonstrating proper technique and safety protocols.
- Train new hires in food handling and safety protocols to boost knowledge and performance.
- Address customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Schedule and rotated staff for adequate coverage and fair distribution of workload.
- Resolved customer complaints involving food quality and service.
- Verify staff compliance with accepted food safety regulations, suggesting remedial training where necessary.
- Maintain highest standards for food quality and service.
Stewarding Supervisor
Yaamava Resort And Casino At San Manuel
09.2021 - 11.2022
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed complaints from FOH management with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored chemicals and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with management.
- Set and oversaw weekly and special event menu plans.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Guest Service Concierge
Yaamava Resort And Casino At San Manuel
06.2021 - 09.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responsible to conduct a visual observation throughout the casino to maintain operational health and safety standards set by casino operations.
- Promoted proper social distancing , and hygienic practices among guests and team members.
- Worked with department of Public safety with crowd control in the casino as well as lines inside and outside of the casino making sure to de-escalate any situations that may arise.
- Took necessary precautions to make sure guests and team members wore proper facial masks to eliminate the spread of COVID 19.
Sr. Laboratory Technician
American Red Cross
07.2006 - 09.2019
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Collaborated with other departments to establish cohesive laboratory operations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Troubleshot and resolved equipment and process issues.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Data entry and time management of blood components.
- Ensured positive customer experience while maintaining brand integrity and mission statement.
Components Laboratory Lead
Blood Bank Of San Bernardino And Riverside Countie
09.2000 - 07.2006
- Maintained documentation on tests performed in lab.
- Supported, influenced and participated in continuous improvement and team development initiatives.
- Performed product QC testing.
- Worked with and provided support to other members of the laboratory group by assisting with various lab activities as necessary.
- Demonstrated safe work practices in all experimentations and assisted in creating a safer work environment for the organization.
- Trained all new employees according to SOP's.
- Worked closing with the research department and Dr. Joy Friday with the Stem Cell program for the City of Hope Hospital.
Receptionist/Store Manager
One Day Paint And Boy Centers Inc.
07.1989 - 03.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- First to greet guest
- Repair estimates for bodywork and insurance claims..
- Payroll
- Bank deposits
- Hired, motivated and supervised employees
Co Assistant Manager
Wendy's Resturants
02.1988 - 07.1989
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured employees complied with company policies and procedures.
Cashier
Jack In The Box
06.1986 - 02.1987
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ09.2019
Skills
- Food Operations
- Food Safety
- Payroll Preparation
- Customer Service
- Inventory Control
- Policies Development
- Task Delegation
- Disciplinary Write-Ups
- Food Safety Understanding
- Critical Thinking
- Schedule Coordination
- Point of Sale POS Software
- Staff Management
- Sanitizing Understanding
- Cash Handling
- Operational Problems Analysis
- Opening and Closing Procedures
- Supplies Forecasting
- Team Collaboration
- Process Monitoring and Improvement
- Work Area Inspection
- Cost Control
- Operations Oversight
- Service Delivery Management
- Staff Forecasting
Timeline
F& B Supervisor
Yaamava Resort And Casino At San Manuel
11.2022 - Current
Stewarding Supervisor
Yaamava Resort And Casino At San Manuel
09.2021 - 11.2022
Guest Service Concierge
Yaamava Resort And Casino At San Manuel
06.2021 - 09.2021
Sr. Laboratory Technician
American Red Cross
07.2006 - 09.2019
Components Laboratory Lead
Blood Bank Of San Bernardino And Riverside Countie
09.2000 - 07.2006
Receptionist/Store Manager
One Day Paint And Boy Centers Inc.
07.1989 - 03.2000
Co Assistant Manager
Wendy's Resturants
02.1988 - 07.1989
Cashier
Jack In The Box
06.1986 - 02.1987
Bachelor of Science - Management
University of Phoenix
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