Microsoft Office Suite-Professional
Tonia Lovelace
Data
BALTIMORE,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Data Systems Manager
House of Ruth Maryland
09.2022 - 05.2025
- Ensured data compliance with State and Federal guidelines and regulations through diligent monitoring of system security measures and procedures.
- Developed comprehensive training programs to improve system users skills in system functionality, data management reports, troubleshooting errors and timely data input strategies.
- Increased accuracy of reporting by creating routine tasks and implementing quality control measures prior to submission.
- Implemented innovative solutions for complex data management challenges, increasing overall productivity leading to a 90% decrease in data errors.
- Managed a data analyst, fostering collaboration, meeting with staff users increasing consistent performance improvement.
Business Analyst
Zolon Tech Solutions/Exelon
06.2020 - 06.2022
- Managed gas line insertion schedule and documentation. Served as primary liaison between client and multiple internal groups to clarify goals and meet standards, data entry timeliness, data discrepancies and deadlines.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Defined functional requirements and system interfaces to improve efficiency and usability.
- Defined key data points and data sources to track measurable performance indicators to produce useful reports.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Live-In Elderly Caregiver
Charles Hughes
01.2019 - 06.2020
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
Data Analyst Supervisor
Office of the State Superintendent of Education (OSSE
10.2008 - 01.2019
- Evaluated new analytics tools and technologies, making informed recommendations on potential investments to enhance team capabilities.
- Created user-friendly dashboards for stakeholders, enabling easier access to critical business information and insights.
- Improved data accuracy by implementing stringent quality control measures and regular audits.
- Supported strategic decision-making by translating raw data into actionable insights and recommendations.
- Optimized data collection methods, resulting in more comprehensive datasets for analysis.
- Mentored junior analysts in advanced analytical techniques supporting their growth within the organization.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Compiled, cleaned and manipulated data for proper handling.
- Improved data collection methods by designing surveys, polls and other instruments.
Education
No Degree - Microsoft Excel
Baltimore City Community College Adult Learning
Baltimore, MD04-2000
No Degree - Medical Technology
The Medix School
Towson04-1986
High School Diploma -
Southwestern High School
Baltimore, MD06-1983
Skills
- Data quality assurance
- Data governance
- Data security
- Troubleshooting
- Data analysis
- Statistical analysis
- Database management
- Report development
- Analytical skills
- Information integrity
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop an error validation report identifying errors with descriptions and solutions that lead to a 90% error reduction.
- Collaborated with a team of program users in the development and training of management reports.
Software
Advanced Excel using Pivot Tables, Fzl and Vlookups,
SAP Business Objects (BI launch pad)
Powerpoint
Power BI
Basic Sql
Sharepoint
Efforts to Outcomes (ETO)
Special Education Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
4-day work weekCareer advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Data Systems Manager
House of Ruth Maryland
09.2022 - 05.2025
Business Analyst
Zolon Tech Solutions/Exelon
06.2020 - 06.2022
Live-In Elderly Caregiver
Charles Hughes
01.2019 - 06.2020
Data Analyst Supervisor
Office of the State Superintendent of Education (OSSE
10.2008 - 01.2019
No Degree - Microsoft Excel
Baltimore City Community College Adult Learning
No Degree - Medical Technology
The Medix School
High School Diploma -
Southwestern High School
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