Tonia Mainer Jones
Houston
Summary
Detail-oriented Data Entry Specialist with 10+ years of experience in managing and inputting high volumes of data accurately and efficiently. Proficient in MS Excel, Google Sheets, and data management software.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Marton Green Environmental LLC
09.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Fraud Specialist
Bank of America/ACT
01.2021 - 12.2023
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
- Conducted detailed investigations of fraud allegations using mining technics & investigative software.
- Provided training sessions for colleagues on how to recognize red flags associated with fraudulent activities.
Education
Vocational Certificate - Medical Assistant
Texas Health School
Houston11-2010
High School Diploma -
Lufkin High School
Lufkin05-1995
Skills
- Data entry 80 WPM
- Record Keeping
- Fraud Analysis
- Customer Service
- Accuracy & Attention to Detail
- Excel & Google Sheets
- Database Management
- Customer Relations
- Office Administration
Timeline
Senior Fraud Specialist
Bank of America/ACT
01.2021 - 12.2023
Administrative Assistant
Marton Green Environmental LLC
09.2017 - Current
Vocational Certificate - Medical Assistant
Texas Health School
High School Diploma -
Lufkin High School
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