Summary
Overview
Work History
Education
Skills
Timeline
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Tonia Mainer Jones

Houston

Summary

Detail-oriented Data Entry Specialist with 10+ years of experience in managing and inputting high volumes of data accurately and efficiently. Proficient in MS Excel, Google Sheets, and data management software.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Marton Green Environmental LLC
09.2017 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Senior Fraud Specialist

Bank of America/ACT
01.2021 - 12.2023
  • Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
  • Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
  • Conducted detailed investigations of fraud allegations using mining technics & investigative software.
  • Provided training sessions for colleagues on how to recognize red flags associated with fraudulent activities.

Education

Vocational Certificate - Medical Assistant

Texas Health School
Houston
11-2010

High School Diploma -

Lufkin High School
Lufkin
05-1995

Skills

  • Data entry 80 WPM
  • Record Keeping
  • Fraud Analysis
  • Customer Service
  • Accuracy & Attention to Detail
  • Excel & Google Sheets
  • Database Management
  • Customer Relations
  • Office Administration

Timeline

Senior Fraud Specialist

Bank of America/ACT
01.2021 - 12.2023

Administrative Assistant

Marton Green Environmental LLC
09.2017 - Current

Vocational Certificate - Medical Assistant

Texas Health School

High School Diploma -

Lufkin High School

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Tonia Mainer Jones