Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonia Mason

Holbrook,AZ

Summary

Dynamic bar and restaurant manager with a proven track record at Mesa Italiana Restaurant and Sports Bar, excelling in customer satisfaction and operational efficiency. Skilled in training staff and optimizing inventory management, I foster exceptional communication and organization, enhancing guest experiences and driving sales growth. Committed to maintaining high standards of service and cleanliness. Reliable employee with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.

Overview

15
15
years of professional experience

Work History

Restaurant Server

Bienvenidos Restaurant
05.2025 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction through attentive service and effective communication.
  • Facilitated efficient order taking and food delivery, ensuring timely service during peak hours.
  • Collaborated with kitchen staff to coordinate menu specials, optimizing dining experience for guests.
  • Managed cash transactions accurately, maintaining register integrity and adhering to financial protocols.

Bar and Restaurant Manager

Mesa Italiana Restaurant and Sports Bar
08.2023 - 03.2025
  • Managed daily operations of bar and restaurant, ensuring high-quality service and customer satisfaction.
  • Trained and supervised staff in food safety protocols and efficient service techniques.
  • Developed and implemented promotional events to increase customer engagement and sales.
  • Coordinated inventory management processes, optimizing stock levels and minimizing waste.
  • Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
  • Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
  • Established strong vendor relationships, negotiating favorable terms for supplies and services.
  • Conducted regular staff meetings to align team goals with operational objectives and improve communication.
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.

Restaurant Server and Bartender

Mesa Italiana Restaurant and Sports Bar
10.2010 - 08.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently during peak hours, ensuring timely order fulfillment.
  • Trained new servers on menu knowledge and service standards, promoting team cohesion.
  • Collaborated with kitchen staff to ensure accurate and timely food delivery to guests.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Bachelor of Science - Accounting And Finance

Western Governors University
Online
11-2027

Certification - PTR (Limited X-Ray Technologist)

Bryman Medical Institute
Phoenix, AZ
08-1995

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleaning and sanitizing
  • Quality control

Timeline

Restaurant Server

Bienvenidos Restaurant
05.2025 - Current

Bar and Restaurant Manager

Mesa Italiana Restaurant and Sports Bar
08.2023 - 03.2025

Restaurant Server and Bartender

Mesa Italiana Restaurant and Sports Bar
10.2010 - 08.2023

Bachelor of Science - Accounting And Finance

Western Governors University

Certification - PTR (Limited X-Ray Technologist)

Bryman Medical Institute

Similar Profiles

CREATE PROFILE