Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonia Maxwell

Buffalo,United States

Summary

Detail-oriented Medicaid Clerk with expertise in data entry, document organization, and customer support. Proven ability to streamline office operations and enhance patient care through effective communication and electronic health record management. Dedicated Patient Care Technician with extensive experience in patient monitoring and support. Skilled in electronic health records and adept at managing office tasks, ensuring a seamless flow of information and a positive patient experience. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medicaid Clerk

Williamsville Suburban
Buffalo, New York
06.2023 - Current
  • Processed incoming and outgoing mail for efficient distribution within the office.
  • Managed inventory of office supplies to ensure availability for daily operations.
  • Maintained filing systems to support quick retrieval of documents and records.
  • Assisted customers with inquiries, providing information and resolving issues promptly.
  • Utilized office software to create reports and documents as needed by management.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.

Dental Assistant

Dr Kosh Dentistry
Buffalo, New York
09.2020 - 06.2023
  • Assisted in patient preparation and ensured comfort during dental procedures.
  • Managed sterilization of instruments and maintained cleanliness in treatment areas.
  • Recorded patient histories and updated electronic health records accurately.
  • Scheduled appointments and coordinated patient flow for efficient office operations.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Educated patients on proper oral hygiene techniques and habits.

PCA

Venture Fourthe
Buffalo, New York
01.2015 - 09.2020
  • Provided personal care and support to clients in daily activities.
  • Assisted clients with mobility and transfers using safe techniques.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained a clean and safe environment for clients at all times.
  • Documented client progress and reported any changes to the healthcare team.
  • Educated clients on proper hygiene practices and wellness routines.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.

Education

High School Diploma -

Oracle Charter School
Buffalo, NY
06-2015

Skills

  • Data entry
  • Inventory management
  • Document organization
  • Customer support
  • Office software proficiency
  • Electronic health records
  • Patient care assistance
  • Time management
  • Communication skills
  • Compliance monitoring
  • Vital sign observation
  • File maintenance
  • Workflow management
  • Scheduling

Certification

  • Dental Assistant
  • Certified Nurse Assistant

Timeline

Medicaid Clerk

Williamsville Suburban
06.2023 - Current

Dental Assistant

Dr Kosh Dentistry
09.2020 - 06.2023

PCA

Venture Fourthe
01.2015 - 09.2020

High School Diploma -

Oracle Charter School

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