Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tonia Merkes

Sarasota,FL

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Assistant Community Manager

The Water Club
10.2023 - Current
  • Accounts Payable (quick books)
  • Accounts Receivable
  • Payroll Processing
  • Backgrounds checks
  • New Hire orientation
  • Board Packets Agendas to Meeting Minutes
  • Building Link
  • Quick Books
  • Maintaining association records
  • Microsoft office
  • Resolving owners’ concerns
  • Reconciling Credit Card Statements
  • Microsoft Word
  • Vendor Relations
  • Managing Staff
  • Monthly Newsletter
  • Daily or weekly correspondence with owners
  • Ordering supplies
  • New Owner Applications and Orientation
  • Estoppel’s

Assistant Rental Manager

The Casa Blanca
03.2022 - 10.2023
  • Over-see the 78 rental units
  • Maintain vendor relations
  • Accounts payable
  • Accounts receivable
  • Scheduling staff and vendors
  • Unit Inspections
  • Maintaining website and Rental program (Escapia)
  • Guest Services
  • Maintaining owner accounts
  • Increase revenue by 35%
  • Over-seen the software, website, and phone conversion
  • Resolving Owner and Renter concerns

Temp Position (administrative assistant)

HH Staffing
11.2021 - 10.2023
  • Payroll
  • Accounts receivable (tops)
  • Accounts payable (tops)
  • Answering phones
  • Filing
  • Reconciling credit card statements with Excel
  • Organization of office
  • Community Calendar
  • Design of Marketing Materials

Front of House Manager

Off The Hook
Sarasota, FL
08.2021 - 04.2023
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Provided support to servers when needed during busy periods or peak hours.
  • Monitored dining room cleanliness and tidiness at all times.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Handled guest complaints professionally and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Assisted with training new staff members on proper customer service techniques.
  • Interviewed, hired and trained new employees.

Front of House Manager

The Thracian Mediterranean Grill
Nokomis, FL
06.2019 - 02.2021
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Handled guest complaints professionally and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Ensured compliance with health and safety regulations in all areas of the restaurant.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Resolved customer complaints in a professional manner.
  • Promoted a positive work environment by encouraging collaboration among team members.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

Automotive Finance Manager

Sarasota Luxury Cars
Sarasota, Florida
09.2016 - 10.2018
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Identified areas where operational efficiencies could be improved within the department.
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Advised customers on the benefits and drawbacks of different types of automotive loans.
  • Monitored current market rates for competitive pricing of loans offered.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Collaborated with sales staff in order to maximize opportunities for profitable deals.
  • Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
  • Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Oversaw all legal and regulatory compliance related to automotive financing and insurance transactions.

Dealer Relationship Manager

Barnett Finance Corp
Savannah, GA
05.2016 - 05.2016
  • Coordinated with dealers on product launches, promotions, and marketing campaigns.
  • Analyzed customer feedback to improve services and enhance customer satisfaction.
  • Ensured that all relevant policies were being followed by both parties when engaging in business transactions.
  • Maintained accurate records of all interactions with dealers in the CRM system.
  • Gathered feedback from dealers about products and services offered by the company.
  • Created presentations for prospective dealers outlining the benefits of partnering with the company.
  • Developed and implemented strategies to increase customer loyalty and retention.
  • Monitored dealer performance metrics, including sales volumes, revenue targets, and profitability goals.
  • Negotiated contracts with dealers regarding pricing, terms of sale, delivery schedules.
  • Maintained consistent level of business and optimal coverage for areas with external business management presence.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Automotive General Manager

Wonderful Wheels Inc.
Plant City, FL
10.2014 - 05.2015
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Implemented processes to ensure compliance with applicable laws as well as state regulations regarding safety standards.
  • Ensured compliance with federal, state and local requirements related to employment practices such as labor laws, wage regulations.
  • Directed training programs designed to enhance employee skillsets relevant to their positions within the organization.
  • Negotiated contracts with vendors for parts supply agreements or service contracts in order to maximize cost savings benefits.
  • Provided leadership and direction to staff in order to meet established goals.
  • Managed day-to-day operations of the dealership including scheduling of staff hours, assigning tasks, and monitoring workflow.
  • Analyzed automotive industry trends, customer needs, and competition activities to develop new products and services or adjust existing services.
  • Developed marketing plans to promote products and services offered by the dealership and increase market share.
  • Resolved customer complaints in a timely manner while maintaining consistent quality standards.
  • Established budgets and monitored performance against budget objectives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Automotive Finance Manager

Auto Search One
Plant City, FL
12.2013 - 11.2014
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Resolved customer complaints regarding auto financing services in a timely manner.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Provided guidance and advice on the best financing options available for customers.
  • Advised customers on the benefits and drawbacks of different types of automotive loans.
  • Monitored current market rates for competitive pricing of loans offered.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Managed customer accounts to ensure timely payments were made according to loan terms.
  • Reviewed contracts for accuracy prior to signing by customers.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Utilized financial software and systems to streamline operations and enhance efficiency.

Trucking Company Owner

T-N-T Mobile Home Services Inc.
Patch Grove, WI
12.2008 - 11.2013
  • Collaborated with marketing team on branding strategies for products and services offered.
  • Oversaw day-to-day operations of the business, including staff management and scheduling.
  • Identified and recruited new staff members to support company operations.
  • Established relationships with vendors and suppliers to secure materials at competitive prices.
  • Developed and implemented business plan to grow company revenue.
  • Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
  • Coordinated with external auditors during annual reviews of financial statements.
  • Participated in strategic planning sessions regarding long-term goals for growth of the company.
  • Managed financial records, including budgets, cash flow, invoicing, and payroll.
  • Negotiated contracts with clients for services rendered.

Education

CAM -

AACC
01.2024

Florida Notary -

01.2024

Associates Degree -

Loras College
01.2003

Skills

  • Management
  • Problem-solving
  • Communication
  • Leadership
  • Organized
  • Ability to multi-task
  • Meticulous and detail-oriented
  • Records and database administration
  • Daily Operations Management
  • Contract Negotiation
  • Administrative Support
  • Business Development
  • Vendor Management

Personal Information

Title: Licensed Community Association Manager

Timeline

Assistant Community Manager

The Water Club
10.2023 - Current

Assistant Rental Manager

The Casa Blanca
03.2022 - 10.2023

Temp Position (administrative assistant)

HH Staffing
11.2021 - 10.2023

Front of House Manager

Off The Hook
08.2021 - 04.2023

Front of House Manager

The Thracian Mediterranean Grill
06.2019 - 02.2021

Automotive Finance Manager

Sarasota Luxury Cars
09.2016 - 10.2018

Dealer Relationship Manager

Barnett Finance Corp
05.2016 - 05.2016

Automotive General Manager

Wonderful Wheels Inc.
10.2014 - 05.2015

Automotive Finance Manager

Auto Search One
12.2013 - 11.2014

Trucking Company Owner

T-N-T Mobile Home Services Inc.
12.2008 - 11.2013

CAM -

AACC

Florida Notary -

Associates Degree -

Loras College

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Tonia Merkes