Tonia Miller

Area Manager of Operations

AT&T Communications

Dallas, TX

07.1990 - 06.2018

Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
Structured HR consulting services to support clients during organizational developments and changes.
Mitigated business risks by working closely with staff members and assessing performance.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained employees to enable adherence to common standards and procedures.
Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
Improved regional processes by coming up with effective methodologies to handle customer complaints.
Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
Visited regional locations to verify full functionality and operational effectiveness.
Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
Negotiated terms of agreements when necessary in order to secure better pricing or services from vendors and suppliers.
Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
Resolved conflicts between departments by providing clear direction on tasks or duties.
Trained staff on new procedures or processes related to their job functions.
Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
Ensured that safety standards were met while maintaining a safe work environment for all employees.
Collaborated with other managers to develop plans for new initiatives and projects.
Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.