Summary
Overview
Work History
Education
Skills
Timeline
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TONIA MINKOWICZ

Brooklyn ,NY

Summary

Enthusiastic and motivated individual with natural leadership and managerial skills, and natural talent in communication and team leading. Using a unique blend of firm principal based leadership and a soft sensitive demeanor, she brings palpable benefit and progress to any work environment.

Overview

1
1
year of professional experience

Work History

Customer Service Team Manager

SKYWIRE powered by xchange
09.2023 - 09.2024
  • Trained and managed customer service team at a rapidly growing telecom company
  • Oversaw team that provides support for Telecom products, Wifi Routers and VOIP equipment
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Education

Oryah Seminary
Jerusalem

Beth Rivkah High School
Brooklyn, New York

Skills

  • Managing personnel
  • Time Management
  • Task Completion
  • Basic computer skills
  • Social Media
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Staff Training
  • Overseeing Daily Activities
  • Issue Resolution
  • Complaint resolution
  • Team Check-Ins

Timeline

Customer Service Team Manager

SKYWIRE powered by xchange
09.2023 - 09.2024

Oryah Seminary

Beth Rivkah High School

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TONIA MINKOWICZ