Tonia Moore
Richmond, Va,VA
Summary
Dynamic Senior VIEW Social Caseworker with extensive experience at the City of Richmond Department of Social Services. Expert in benefits programs and applicant interviews, fostering strong relationships with diverse stakeholders. Proven ability to streamline operations and enhance service delivery while maintaining confidentiality and effective communication. Committed to empowering clients through accurate eligibility assessments.
Overview
12
12
years of professional experience
Work History
Senior VIEW Social Caseworker
City of Richmond Dept of Social Services
03.2020 - 01.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain the benefits process.
- Interviewed applicants and explained the scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on the application process.
- Resolved discrepancies with client applications to verify eligibility.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Assisted clients with accurate eligibility form, application, and document completion.
- Established databases to track, analyze, and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Selected qualified applicants will be referred to employers for possible job placement purposes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Trained staff on current eligibility requirements and policies.
- Worked well in a team setting, providing support and guidance.
- Maintained a high level of client confidentiality, following strict guidelines and recommendations.
Senior Eligibility Worker/Team Leader
City of Richmond Dept of Social Services
10.2009 - 02.2020
- Scheduled appointments with applicants to gather information and explain the benefits process.
- Interviewed applicants and explained the scope of different available benefits.
- Communicated with people from various cultures and backgrounds on the application process.
- Established databases to track, analyze, and automate eligibility application processes.
- Assisted clients with accurate eligibility form, application, and document completion.
- Assisted clients with the completion of applications and paperwork.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Resolved discrepancies with client applications to verify eligibility.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Trained staff on current eligibility requirements and policies.
- Processed and certified documents for accuracy and compliance with government regulations.
- Engaged wider departments in accurate, timely paperwork completion.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Resolved problems, improved operations, and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
No Degree - Theological Studies
Virginia Union University
Richmond, VA06-2019
No Degree - Business Administration
Kee Business College
6901 Midlothian Turnpike 01-1992
GED -
Adult Career Development Center
119 W. Leigh Street, Richmond, Va. 2322009-1991
Skills
- Confidentiality
- Telephone etiquette
- Agency resource eligibility
- Benefits programs
- Social program eligibility
- Interviewing techniques
- Written and verbal communication
- Appointment scheduling
- Applicant interviews
- Effective customer communication
- Application processing
- Recordkeeping and data input
- Documentation and paperwork
- Policy interpretation
Timeline
Senior VIEW Social Caseworker
City of Richmond Dept of Social Services
03.2020 - 01.2022
Senior Eligibility Worker/Team Leader
City of Richmond Dept of Social Services
10.2009 - 02.2020
No Degree - Theological Studies
Virginia Union University
No Degree - Business Administration
Kee Business College
GED -
Adult Career Development Center
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