Open To Work
Tonia Mount
Sanford,NC
Summary
Customer-focused professional skilled in resolving inquiries and managing inventory. Experienced team leader in retail operations, enhancing efficiency and satisfaction. Expertise in employee training and conflict resolution, fostering effective communication and problem-solving. Committed to optimizing processes and delivering exceptional customer experiences.
Overview
21
21
years of professional experience
Work History
Cashier Assistant
Circle K Gas Station
Sanford, North Carolina
06.2024 - 07.2024
- Executed cash register operations with accuracy, accepting payments and providing change to enhance customer experience.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of the checkout area.
- Maintained cleanliness and organization of front end area during shifts to create a welcoming environment for customers.
- Stocked shelves with merchandise to ensure availability for customers.
- Followed safety protocols to maintain a secure work environment.
Warehouse Worker
City
Sanford, North Carolina
08.2022 - 09.2022
- Prepared and completed warehouse orders for timely delivery or pickup, ensuring schedule adherence.
- Followed established procedures for handling hazardous materials safely.
- Packaged items securely with protective materials, minimizing damage during transit.
- Coordinated with team members to accomplish daily objectives in a timely manner.
Server
Waffle House Restaurant
Morrisville, North Carolina
08.2007 - 01.2013
- Took customer orders and communicated them to kitchen staff to ensure timely and accurate meal preparation.
- Handled cash transactions and processed payments accurately.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Performed opening and closing duties, including setting up dining area and restocking supplies, to maintain service readiness.
- Cleaned tables and chairs to prepare dining area for next customers.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Facilitated training sessions for new servers by sharing best practices and operational procedures to enhance team performance.
Cashier/Front Desk Receptionist
Sears Portrait Studio
Raleigh, North Carolina
06.2005 - 11.2005
- Processed cash, credit, and gift card payments efficiently, ensuring accuracy in transactions.
- Facilitated high-volume customer transactions in fast-paced portrait studio environment.
- Coordinated client portrait sessions, enhancing customer experience through organized scheduling.
- Captured passport photos for clients.
- sales
Server/Waitress Trainer
Original Italian Pie
Cary, North Carolina
03.2005 - 06.2005
- Processed customer orders accurately and efficiently to enhance dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced cash register, ensuring financial accuracy at shift's end.
- Followed health safety guidelines when preparing and serving food products.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted chef in meal preparation, contributing to timely service and food quality.
Cashier /Customer Sales Associate
Quiznos
Raleigh, North Carolina
09.2004 - 11.2004
- Operated cash register to process payments by cash, check, credit card, gift card, or automatic debit, ensuring accuracy and customer satisfaction.
- Processed cash, credit, and gift card payments at point of sale, ensuring accuracy.
- Assisted customers with menu selections and addressed inquiries about ingredients, enhancing overall dining experience.
- Managed inventory levels by restocking supplies throughout shifts to maintain product availability.
Cashier/Senior Customer Service Associate
Mrs. Fields Cookies
Raleigh, North Carolina
09.2003 - 05.2004
- Managed customer transactions at the point of sale.
- Trained new hires on customer service protocols and procedures.
- Processed end-of-day reports and paperwork to ensure accurate financial records.
- Managed payroll and inventory to maintain operational efficiency.
- Order new supplies.
Education
GED -
Johnston Community College
Smithfield, North Carolina, NC06-2016
Some College (No Degree) - Office Administration And Spanish Interpretation
Johnston Community College
Smithfield, North Carolina, NCSkills
- Inventory management
- Order accuracy
- Employee training
- Till balancing
- Patience and empathy
- Critical thinking
- Customer service
- Order packing
- Upselling
- Basic math
- Inventory processes
- Retail operations
- Accounts payable
- Financial reporting
- Detail-oriented
- Goal setting
- Cash drawer balancing
- Team leadership
- Food safety protocols
- Order processing
- Staff scheduling
- Time management
- Conflict resolution
- Full service restaurant background
- Purchasing and cost control
- Labor and food cost control
- Staff management
- Order delivery practices
- Supervisory skills
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$18/hr - $30/hrTimeline
Cashier Assistant
Circle K Gas Station
06.2024 - 07.2024
Warehouse Worker
City
08.2022 - 09.2022
Server
Waffle House Restaurant
08.2007 - 01.2013
Cashier/Front Desk Receptionist
Sears Portrait Studio
06.2005 - 11.2005
Server/Waitress Trainer
Original Italian Pie
03.2005 - 06.2005
Cashier /Customer Sales Associate
Quiznos
09.2004 - 11.2004
Cashier/Senior Customer Service Associate
Mrs. Fields Cookies
09.2003 - 05.2004
GED -
Johnston Community College
Some College (No Degree) - Office Administration And Spanish Interpretation
Johnston Community College