Tonia Munshower
Charles City,IA
Overview
15
15
years of professional experience
Work History
Deli Host, Cashier
Loves Travel Stop
Floyd, IA
04.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Enhanced customer satisfaction by promptly greeting
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Contributed to team success through effective communication and cooperation with coworkers and management
- Completed daily side work and opening and closing duties without fail
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
Cashier/Deli Host
Loves Travel Stop
Floyd, IA
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward programs
- Built relationships with customers to encourage repeat business
Consumer Directed Attendant Care
Amerigroup, Iowa Department Of Human Services
Charles City, IA
11.2009 - Current
- Assist elderly in everyday chores, to better lives so can stay at home
- Cleaning, cooking meals, giving baths helping client be comfortable
- Billing for Services via remotely from home office
- Demonstrated respect, friendliness and client satisfaction
- Prepare variety of different written communications, reports and documents
- Actively listened to customers, handle concerns quickly and escalated major issues to supervisor
- Maintained excellent attendance record, consistently arriving to work on time
- Adhered to social distancing protocols and wore mask or face shield
- Worked flexible hours across night, weekend and holiday shifts
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
Pharmacy Clerk
Hy-Vee
Charles City, IA
07.2018 - 01.2023
- Customer care in ‘fastest pace' Pharmacy in Iowa
- Making sure customer is being satisfied getting all medication and service
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply
- Processed incoming drug orders by checking in deliveries and assisted average of 800 clients daily
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expiration and ordering additional products
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Office Assistant/Employee Program Assistant
Y.M.C.A Of Charles City
Charles City, IA
08.2013 - 07.2018
- Interacted with customers by phone, email or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Executed record filing system to improve document organization and management
- When I was not working in office, I helped lead there youth groups
- Namely there, 'before and afterschool program'
- Also was in charge of organizing and running there 'rollerskating friday nights.'
Prep Cook
NIACC
Charles City, IA
07.2015 - 06.2018
- Baker and Server, Worked in Dorm kitchen year around as food preparer, server, waitress and cashier
- Worked 50+ hours week plus holidays
- Maintained food safety and sanitation standards
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Managed opening and closing shift kitchen tasks
- Prepared/ serve and took tickets and money for approximated 400 meals/students per shift
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Trained and assisted new kitchen staff members
- Identified inefficiencies leading to improved productivity
Office Manager
Growth Properties
Charles City, IA
06.2011 - 08.2012
- Was hired to show gain/loss of profit for Eagle construction
- Made Excel Program to achieve goals
- Went back thru their projects for last 2 years-present
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Managed office operations while scheduling appointments for deliveries
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance
- Sourced vendors for special project needs and negotiated contracts
Timeline
Deli Host, Cashier
Loves Travel Stop
04.2023 - Current
Cashier/Deli Host
Loves Travel Stop
04.2022 - Current
Pharmacy Clerk
Hy-Vee
07.2018 - 01.2023
Prep Cook
NIACC
07.2015 - 06.2018
Office Assistant/Employee Program Assistant
Y.M.C.A Of Charles City
08.2013 - 07.2018
Office Manager
Growth Properties
06.2011 - 08.2012
Consumer Directed Attendant Care
Amerigroup, Iowa Department Of Human Services
11.2009 - Current