Overview
Work History
Timeline
Generic

Tonia Munshower

Charles City,IA

Overview

15
15
years of professional experience

Work History

Deli Host, Cashier

Loves Travel Stop
04.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Enhanced customer satisfaction by promptly greeting
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
  • Contributed to team success through effective communication and cooperation with coworkers and management
  • Completed daily side work and opening and closing duties without fail
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Worked flexible schedule and extra shifts to meet business needs
  • Built relationships with customers to encourage repeat business

Cashier/Deli Host

Loves Travel Stop
04.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash and credit card transactions with excellent accuracy levels
  • Restocked and organized merchandise in front lanes
  • Helped customers complete purchases, locate items, and join reward programs
  • Built relationships with customers to encourage repeat business

Consumer Directed Attendant Care

Amerigroup, Iowa Department Of Human Services
11.2009 - Current
  • Assist elderly in everyday chores, to better lives so can stay at home
  • Cleaning, cooking meals, giving baths helping client be comfortable
  • Billing for Services via remotely from home office
  • Demonstrated respect, friendliness and client satisfaction
  • Prepare variety of different written communications, reports and documents
  • Actively listened to customers, handle concerns quickly and escalated major issues to supervisor
  • Maintained excellent attendance record, consistently arriving to work on time
  • Adhered to social distancing protocols and wore mask or face shield
  • Worked flexible hours across night, weekend and holiday shifts
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Proved successful working within tight deadlines and fast-paced atmosphere

Pharmacy Clerk

Hy-Vee
07.2018 - 01.2023
  • Customer care in ‘fastest pace' Pharmacy in Iowa
  • Making sure customer is being satisfied getting all medication and service
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply
  • Processed incoming drug orders by checking in deliveries and assisted average of 800 clients daily
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expiration and ordering additional products
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists

Office Assistant/Employee Program Assistant

Y.M.C.A Of Charles City
08.2013 - 07.2018
  • Interacted with customers by phone, email or in-person to provide information
  • Delivered clerical support by handling range of routine and special requirements
  • Executed record filing system to improve document organization and management
  • When I was not working in office, I helped lead there youth groups
  • Namely there, 'before and afterschool program'
  • Also was in charge of organizing and running there 'rollerskating friday nights.'

Prep Cook

NIACC
07.2015 - 06.2018
  • Baker and Server, Worked in Dorm kitchen year around as food preparer, server, waitress and cashier
  • Worked 50+ hours week plus holidays
  • Maintained food safety and sanitation standards
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Managed opening and closing shift kitchen tasks
  • Prepared/ serve and took tickets and money for approximated 400 meals/students per shift
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Trained and assisted new kitchen staff members
  • Identified inefficiencies leading to improved productivity

Office Manager

Growth Properties
06.2011 - 08.2012
  • Was hired to show gain/loss of profit for Eagle construction
  • Made Excel Program to achieve goals
  • Went back thru their projects for last 2 years-present
  • Maintained computer and physical filing systems
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Managed office operations while scheduling appointments for deliveries
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance
  • Sourced vendors for special project needs and negotiated contracts

Timeline

Deli Host, Cashier

Loves Travel Stop
04.2023 - Current

Cashier/Deli Host

Loves Travel Stop
04.2022 - Current

Pharmacy Clerk

Hy-Vee
07.2018 - 01.2023

Prep Cook

NIACC
07.2015 - 06.2018

Office Assistant/Employee Program Assistant

Y.M.C.A Of Charles City
08.2013 - 07.2018

Office Manager

Growth Properties
06.2011 - 08.2012

Consumer Directed Attendant Care

Amerigroup, Iowa Department Of Human Services
11.2009 - Current

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Tonia Munshower