Summary
Overview
Work History
Education
Skills
Certification
Timeline
Tonia Murray Collier

Tonia Murray Collier

Monroe,La.

Summary

Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 50 pounds and operating all job-related equipment such as shrink wrap machines. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Forklift Operator

NCK
07.2023 - 12.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maneuvered forklift safely in congested and confined areas
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Communicated with floor managers to determine merchandise placement.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.

Forklift Operator

Bed Bath & Beyond
09.2022 - 05.2023
  • I drove an op either doing putaway and or picking
  • I sometimes helped pack or relabling packages to be manifested and shipped out.
  • Communicated with floor managers to determine merchandise placement.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Checked items against documentation for accuracy.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Packed items into appropriate containers for shipment.

Utility

Bancroft Bags
05.2022 - 08.2022
  • Pull Bags different areas
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Assembler

Gardner Denver/Ingrisol Rand
01.2022 - 07.2022
  • Worked different cells at which time I sometimes had to build plates, rods, and even pumps
  • In P- Bag parts were to ship out such as circuit boards, plates, or just accessories that customers may need to rebuild pumps at home.
  • Followed outlined specifications to implement assembly plans.
  • Practiced standard operating procedures for consistent production results.
  • Read and understood schematics to accurately connect each component.
  • Changed out equipment, tools and materials to set up new production runs.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed protocols to enhance protection and maintain safe work environment.

Cook

Wingstop
10.2021 - 12.2021
  • Temporary positions as a cook

Maintenance Technician

ABM Industries, Inc
07.2020 - 01.2021
  • Cleaned Amazon Air Packaging buildings
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Maintained clean, neat, and professional entrances.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Kept building entryway glass clean and polished for professional presentation.

Parts Manager

AutoZone
03.2019 - 11.2019
  • I assisted customers with finding parts, I changed Batteries, ran diagnostics on vehicles with check engine handheld computer
  • I built planograms also some of the other were to open and close the store as well as counting drawers down and making sure money was locked away
  • Customer Service was an all day everyday no exceptions if management ran `ran into any issues we would have to notify our supervisor either by phone or had him paged or called tp wherever we needed him at the time being that was procedure.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Supervised and trained staff on product knowledge and customer service.

Assistant Manager

Goodwill Industries
09.2010 - 02.2017
  • Responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipt also performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or terminating
  • Assign employees to specific duties and enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed
  • Plan budgets and authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Examine products purchased for resale or received for storage to assess product conditions
  • Kept records of purchases, sales, and requisitions as well as estimate consumer demand and determine the types and amounts of goods to be sold.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed over 20 calls per day and or increased sales by 50%.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service

Labor Supervisor

Triple T Construction
Houston , Texas
03.2017 - 06.2019
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures.

Education

GED -

Neville High, Monroe, LA
07.1990

I received my Forklift Certification through a Goodwill Training Course in Charlotte ,North Carolina. Afterwards I went on to be certified through Bed Bath and Beyond from 9/22 -10/25 Operators license.

Skills

  • Inventory staging
  • Production Reporting
  • Documentation
  • Palletizing
  • Packing and scanning
  • Heavy industrial equipment
  • Safety standards and protocols
  • RFID tracking
  • Forklift Operation
  • Order picking and processing

Certification

  • Forklift Training
  • Certified OP, Bed Bath & Beyond

Timeline

Forklift Operator - NCK
07.2023 - 12.2023
Forklift Operator - Bed Bath & Beyond
09.2022 - 05.2023
Utility - Bancroft Bags
05.2022 - 08.2022
Assembler - Gardner Denver/Ingrisol Rand
01.2022 - 07.2022
Cook - Wingstop
10.2021 - 12.2021
Maintenance Technician - ABM Industries, Inc
07.2020 - 01.2021
Parts Manager - AutoZone
03.2019 - 11.2019
Labor Supervisor - Triple T Construction
03.2017 - 06.2019
Assistant Manager - Goodwill Industries
09.2010 - 02.2017
Neville High - GED,
  • Forklift Training
  • Certified OP, Bed Bath & Beyond
Tonia Murray Collier