Tonia Ogletree
Stone Mtn.,GA
Summary
A Knowledgeable, service focused professional with 39 years of comprehensive healthcare experience. Utilizes medical knowledge to efficiently complete patient services. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Delivers outstanding customer/patient service Pursuing a new role where hard work and dedication will be highly valued.
Overview
40
40
years of professional experience
Work History
Intake Coordinator/Patient Registration
Walgreens/Bioscrip/Option Care Health
11.2009 - Current
- Complete new patient registration for multiple Georgia sites via Reference Point software to create accurate and comprehensive records for home infusion services
- Delivers outstanding customer service with hospital discharge planners, medical providers, and patients.
- Collects upfront payment for services
- Train and act as mentor for new Patient Registration employees
- Maintain working knowledge of Medicare guidelines
Customer Service Lead
American Homecare Supply
04.2004 - 06.2009
- Ensured policies and procedures were followed
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Trained, and mentored new team members to strengthen performance and job expertise.
Customer Service Representative (CSR)
Visiting Nurse Health System
06.2000 - 12.2003
- Reviewed documents of patients' clinical records in order to process equipment and home care needs
- Communicated with amyriad of healthcare providers to determine patient’s eligibility for home health services.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated with other departments to ensure seamless home setup process for customers
Office Manager
Dekalb County Board of Health
07.1984 - 06.2000
- Supervised team of four employees, by overseeing daily workflow, and ensuring policy and procedures were followed
- Completed annual performance reviews
- Interviewed and determined eligibility of applicants for government funded program
- Maintained working knowledge of state and federal policies for GA WIC program
- Completed weekly and monthly required reports
Education
High School Diploma -
Gordon High School
Decatur, GA05.1983
Skills
- Team Player
- Excellent Communication Skills
- Medical/Pharmacy Terminology
- Working knowledge Of Medicare guidelines
- Leadership skills
- Patient Focused
- Self Starter
- Solution-Oriented
- Problem Solving Skills
- Detail Oriented
- PBM
- Proficient in CPR/Pharma Point Program
- Proficient in Reference Point Program
Timeline
Intake Coordinator/Patient Registration
Walgreens/Bioscrip/Option Care Health
11.2009 - Current
Customer Service Lead
American Homecare Supply
04.2004 - 06.2009
Customer Service Representative (CSR)
Visiting Nurse Health System
06.2000 - 12.2003
Office Manager
Dekalb County Board of Health
07.1984 - 06.2000
High School Diploma -
Gordon High School
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