TONIA REED
Shelby,NC
Summary
Detail-oriented Clerical professional offering many years of customer service, reception and administrative experience. Proficient in Microsoft Office Suite, including report generation, correspondence, and basic accounting support. Proven history of interacting with clients
Overview
15
15
years of professional experience
1
1
Certification
Work History
Accounting/Title Specialist
Renaldo Auto Mall
Shelby, NC
09.2022 - Current
- Maintained organized files for all title-related documents and correspondence.
- Utilized title management software to streamline workflow and enhance efficiency.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Reviewed title documents and provided guidance on title related matters.
- Compiled and submitted title-related documents to local government offices for recording and filing.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Title Specialist
COURAGE KIA
Gastonia, NC
06.2021 - 09.2022
- Processed vehicle titles and ensured compliance with state regulations.
- Coordinated with sales and finance departments to gather necessary documentation.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Identified discrepancies between public records and actual land usage or zoning restrictions.
- Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Maintained regular communications with clients to discuss and resolve issues.
Accounting/Title Specialist
Twin City Dealerships
Maryville, TN
08.2017 - 01.2020
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Monitored industry regulations and changes to stay informed and ensure compliance in title processing.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Customer Service Representative/DMV Clerk
County Clerks Office
Loudon, TN
02.2011 - 08.2017
- Processed applications for permits, licenses, and certificates accurately.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Verified documentation for accuracy and compliance with regulations.
Education
High School Diploma -
LOUDON HIGH SCHOOL
Loudon, TN05-2002
Skills
- Document processing
- Workflow optimization
- Effective communication
- Title research
- Attention to detail
- Time management
- Notary public certification
- Legal document review
- Problem-solving capacity
- File management
- Document review
Certification
Notary Certification
Timeline
Accounting/Title Specialist
Renaldo Auto Mall
09.2022 - Current
Title Specialist
COURAGE KIA
06.2021 - 09.2022
Accounting/Title Specialist
Twin City Dealerships
08.2017 - 01.2020
Customer Service Representative/DMV Clerk
County Clerks Office
02.2011 - 08.2017
High School Diploma -
LOUDON HIGH SCHOOL
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