Tonia Rivera
Modesto,CA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Caregiver
Mother
03.2019 - 03.2023
- Between 2019 and 2023, I cared for my mother.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Inside Sales/Customer Service
Hydraulic Controls
01.2019 - 03.2019
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Inside Sales/Customer Service
Sure-Drive USA
01.2017 - 09.2018
- Prepare purchase orders or bid requests
- Created and maintained detailed database to develop promotional sales.
- Process and expedites orders, customers returns, Vendor/MFG returns in accurate and timely manner
- Shipping and receiving daily.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Met customer call guidelines for service levels, handle time and productivity.
Inside Sales/Customer Service
Pine Environmental
01.2015 - 11.2016
- Intake customer inquiries for equipment rental, order status, and general questions
- Reviewed customer orders to confirm that equipment, accessories, consumables, quantities, price
- Issue quotes for equipment rental based on availability, standard pricing according to terms and condition.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Recorded and updated database CRM details for every inquiry with attention to detail
- Maintaining contract files and customer correspondence.
Inside Sales/Customer Service
Berendsen Fluid Power
10.2010 - 12.2014
- Manage assigned OEM accounts for year-on-year sales growth
- Build strong relationships to leverage/maximize Company's product and service content
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Cross-trained and provided backup support for organizational leadership.
- Responsible for managing cycle count activities related to MRO Stock items
- Provide sales and service to external customers by identifying customers product needs, provide solutions
- Research and resolve billing and collections disputes
- Responsible for decreasing over 21 specific accounts from Net 97-75 days net 36, Decreased AP report from 36 pages down to 17 pages within a 5-month period.
Education
High School Diploma -
Hayward High
Hayward, CABusiness Administration
Summit Business College
Oakland, CASkills
- Elderly Care
- Dementia Care
- Daily living assistance
- Patient Companionship
- Dependable and Responsible
- Customer Relationship Management
- Organized and Efficient
- Contract Negotiation
- Contract Management
- CRM proficiency
- Goals and performance
- Account Servicing
- Exceptional customer service
- Email and Phone Etiquette
- Data Entry
- Analytical problem solver
Timeline
Caregiver
Mother
03.2019 - 03.2023
Inside Sales/Customer Service
Hydraulic Controls
01.2019 - 03.2019
Inside Sales/Customer Service
Sure-Drive USA
01.2017 - 09.2018
Inside Sales/Customer Service
Pine Environmental
01.2015 - 11.2016
Inside Sales/Customer Service
Berendsen Fluid Power
10.2010 - 12.2014
High School Diploma -
Hayward High
Business Administration
Summit Business College
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