TONIA ROBINSON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Ball Automotive And Service Center
03.2023 - Current
- Established administrative work procedures to track staff's daily tasks.
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Pharmacy Technician
Walgreens
03.2019 - 05.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Verified and filled over [150-200] prescriptions per day in busy retail pharmacy setting.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
Customer Service Representative
ALORICA
01.2017 - 01.2018
- Utilized customer service software to manage interactions and track customer satisfaction.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant/Customer Service Representative
TOWNE BANK
02.2010 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Pharmacy Technician -
Rappahannock Community College
Kilmarnock, VA01.2019
Associate of Science - Medical Billing
Fortis College
Centerville, OH01.2013
Skills
- Microsoft Office
- Telephone Etiquette
- Courteous and Professional
- Office Organization
- Listening Skills
- Adaptable and Flexible
- Cash handling and management
Timeline
Administrative Assistant
Ball Automotive And Service Center
03.2023 - Current
Pharmacy Technician
Walgreens
03.2019 - 05.2023
Customer Service Representative
ALORICA
01.2017 - 01.2018
Administrative Assistant/Customer Service Representative
TOWNE BANK
02.2010 - 01.2017
Pharmacy Technician -
Rappahannock Community College
Associate of Science - Medical Billing
Fortis College
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