Tonia Rogers
Lizella,GA
Summary
Experienced office and customer service professional. Brings understanding of office administration principles and basic accounting practices, with skills in communication and coordination. Training includes various office software such Microsoft Office, including Excel and Power Point, as well as QuickBooks and Quicken. Ready to use and develop additional skills as necessary to fill the position needed.
Overview
30
30
years of professional experience
Work History
Office Manager
Rogers Construction and Repair
01.1999 - 12.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, emails or in-person meetings.
- Served as a liaison between subcontractors, construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
- Coordinated with CPA to prepare yearly taxes.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records for 12-15 employees.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
Executive Secretary to the CAO
City of Macon
03.1996 - 05.2000
- Maintained strict confidentiality in all aspects of personal, financial, and city information.
- Served as a liaison between Chief Administrative Officer, Mayor, City Council Members, staff members, 12 department heads and the public
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collaborated with 12 departments to develop cohesive strategies for achieving organizational goals.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Orchestrated successful conferences and associated travel for speakers and attendees.
Office Administrative Assistant
Kelly Services
09.1995 - 06.1996
- Took numerous classes in Microsoft Office and QuickBooks
- Worked in various offices and was able to quickly and effectively learn new procedures and techniques as needed in each location.
- Final position was with City of Macon where I was hired as a permanent employee.
Data Entry Clerk Policyholder Services
Georgia Farm Bureau
04.1994 - 02.1995
- Completed data entry tasks with accuracy and efficiency to make changes to policies.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents and processed check payments for the changes to policy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Balanced sections payments for end of day closure.
Layaway Associate
Walmart
09.1992 - 04.1994
- Promoted a positive shopping experience by answering customer inquiries and offering assistance as needed.
- Established rapport with regular customers, creating positive relationships that encouraged continued patronage of our store''s services.
- Maintained accurate records of customer transactions, tracking payments and updating account statuses accordingly.
- Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
- Increased store revenue by promoting the benefits of the layaway program to potential customers.
- Managed efficient cash register operations.
Education
High School Diploma -
Windsor Academy
Macon, GeorgiaSkills
- Customer service
- Office management
- Organizational skills
- Problem-solving
- Attention to detail
- Time management
- Friendly, positive attitude
Timeline
Office Manager
Rogers Construction and Repair
01.1999 - 12.2022
Executive Secretary to the CAO
City of Macon
03.1996 - 05.2000
Office Administrative Assistant
Kelly Services
09.1995 - 06.1996
Data Entry Clerk Policyholder Services
Georgia Farm Bureau
04.1994 - 02.1995
Layaway Associate
Walmart
09.1992 - 04.1994
High School Diploma -
Windsor Academy
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