Tonia Roy
Panama City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Internal Support Group
Maximus Health Services
10.2019 - Current
- Assist internal and external consumers with understanding health insurance following HIPAA protocols
- Accurately enter data and provide solutions for challenges
- Properly and appropriately processing applications for insurance and assisting clients and customer service representatives with challenges with insurance implementation
- Train new customer service representatives
- Relay suggestions for updates or corrections to training information and working procedures to upper management
- Manage call queue for supervisory calls
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Assistant
Mortenson Chiropractic
11.2017 - 09.2019
- Handled client requests and maintained accurate notes for each request
- Process billing and maintained book keeping program on a daily basis
- Ensure correct insurance billing for clients with personal and Medicare insurance coverage
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Sales Account Manager
Staples
12.2012 - 09.2017
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Met and exceeded sales goals
- Manage and maintain more than 200 sales accounts while building company relationships with clients
- Contacted regular and prospective customers to explain product features and solicit orders.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Production Worker
3M
Prarie du Chien, Wisconsin
05.2009 - 11.2011
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
Business Owner/Operator
Shear Magic Pet Grooming
Waukon, Iowa
03.1994 - 10.2009
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed book keeping tasks and tracked income and expenditures.
Education
Bachelor of Arts -
Luther College
Decorah, IA05.2000
Skills
- Time management
- Computer literacy
- Leadership
- Communication skills
- Customer service
- Documentation review
- Teamwork and collaboration
- Written communication
- Multitasking Abilities
- Friendly, positive attitude
- Recordkeeping
- Remote office availability
Timeline
Internal Support Group
Maximus Health Services
10.2019 - Current
Office Assistant
Mortenson Chiropractic
11.2017 - 09.2019
Sales Account Manager
Staples
12.2012 - 09.2017
Production Worker
3M
05.2009 - 11.2011
Business Owner/Operator
Shear Magic Pet Grooming
03.1994 - 10.2009
Bachelor of Arts -
Luther College