TONIA SALANDY
BRONX,NY
Summary
Dynamic Hearing Instrument Specialist with extensive experience at Costco, excelling in audiological examinations and patient counseling. Proven ability to fit devices for optimal comfort and effectiveness, while employing sales strategies to enhance revenue. Adept at troubleshooting and maintaining patient care in fast-paced environments, ensuring exceptional service and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Hearing Instrument Specialist
Costco
07.2022 - Current
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Worked effectively in fast-paced environments.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hearing Instrument Specialist
Costco
05.2022 - 06.2024
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Tested hearing with complete audiological examinations.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Clerk
Costco
10.2014 - 05.2022
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Arranged meetings and appointments and updated records to assist management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NY08-2015
Bachelor of Arts - Economics
Lehman College
Bronx, NY09-2012
Skills
- Hearing support devices
- Audiological examinations
- Product fittings
- Recordkeeping requirements
- Hearing aid fitting
- Sales
- Device troubleshooting
- Patient counseling
- Patient care
Timeline
Hearing Instrument Specialist
Costco
07.2022 - Current
Hearing Instrument Specialist
Costco
05.2022 - 06.2024
Administrative Clerk
Costco
10.2014 - 05.2022
Bachelor of Arts - Sociology
Lehman College
Bachelor of Arts - Economics
Lehman College
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