Tonia Scarberry-Hicks
Fairview,NC
Summary
Cultivated strong leadership and communication skills to effectively manage multi-tasking responsibilities, team building, and accurate documentation under time-sensitive conditions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Design Consultant
Design Consultant/Tri-State Territory Sales Rep/Sales Trainer
06.2022 - Current
- Achieved successful project outcomes by conducting thorough assessments of bathroom renovation needs during in-home client meetings. Delivered impactful product presentations that compared market offerings, enhancing client understanding. Proactively identified and addressed client requirements for safety and aesthetics, ensuring compliance with ADA regulations. Produced detailed software renderings of selected designs, aiding clients in their final decisions. Effectively communicated final cost analyses to clients, balancing profit maximization with financial needs. Completed contract signings, finance applications, and project measurements, ensuring seamless client onboarding into CRM and confirming next steps. Enhanced team capabilities by training additional design consultants as needed.
Production Coordinator/Retail Sales Specialist
StormGuard Roofing & Construction of Appalachia
01.2021 - 09.2022
- Executed streamlined sales processes for insurance representatives, enhancing efficiency from payment initiation to contract signing. Delivered accurate customer invoices based on signed contracts and insurance loss statements post-payment. Identified and corrected errors in construction agreements and payment schedules prior to document finalization. Facilitated timely submissions of necessary documents for supplemental reviews. Secured precise roof measurements through EagleView and maintained accurate data in Excel workbooks. Improved materials ordering and labor purchase order execution through effective workbook management. Confirmed job pricing met cost of goods sold and gross profit margin goals, driving operational efficiency. Developed and executed crew schedules for 8-10 builds weekly, controlling expenses under $75k while optimizing territory mapping and weather considerations. Communicated comprehensive build timelines to vendor crews and clients, ensuring clarity on material drop-off and build expectations. Managed post-build processes, including vendor invoice approvals and final customer invoice execution, ensuring completion certificates were submitted to insurance carriers. Trained new employees on essential processes, fostering a knowledgeable workforce. Created and refined standard operating procedures to enhance operational consistency. Handled incoming phone calls, voicemails, and administrative emails efficiently.
Operations Manager-Customer Support Manager
Suburban Propane
01.2010 - 01.2021
- Directed initiatives to achieve 100% compliance with customer budget expectations, resulting in increased profit margins and enhanced customer retention. Implemented a color-coded calendar system that improved appointment management efficiency for office personnel. Fostered strong customer relationships through effective communication, both in person and over the phone. Achieved a 98% closing rate for new business opportunities. Played a key role in a company merger by training new employees in customer service and technology applications across various locations. Oversaw incident reports and safety meetings, ensuring adherence to safety standards across four stores. Secured Class B CDL with hazmat endorsements in July 2019.
- Achieved high levels of customer satisfaction by effectively managing service inquiries and resolving complaints. Coordinated daily installations, repairs, and service tasks to optimize billable hours and meet productivity targets. Processed work orders and dispatched technicians while maintaining on-call schedules for efficient service delivery.
Service Manager
Asheville Dodge
01.2007 - 01.2009
Service Advisor
Paramount Kia
01.2006 - 01.2007
Service Manager
Crown Motor Company
01.2003 - 01.2006
Education
Associate of Science - Stenography
Brown College of Court Reporting
01.2014
Skills
- Achieved improved communication training outcomes through targeted workshops Delivered enhanced client management experiences that increased satisfaction Executed operational planning that resulted in streamlined workflows Navigated the building permit process effectively, reducing approval times Enhanced procedural comprehension among teams, leading to increased efficiency Elevated service quality metrics through rigorous assessment and feedback Fostered a collaborative environment through effective team building initiatives Developed comprehensive employee training programs that boosted performance Drove successful business development initiatives that opened new markets Expanded sales through strategic initiatives that increased customer engagement Maintained high standards with a meticulous eye for detail in all deliverables Utilized analytical thinking to identify and resolve complex issues Built strong relationships with clients that fostered long-term partnerships
Certification
Obtained Class B CDL with hazmat endorsements, July 2019
Timeline
Sales Design Consultant
Design Consultant/Tri-State Territory Sales Rep/Sales Trainer
06.2022 - Current
Production Coordinator/Retail Sales Specialist
StormGuard Roofing & Construction of Appalachia
01.2021 - 09.2022
Operations Manager-Customer Support Manager
Suburban Propane
01.2010 - 01.2021
Service Manager
Asheville Dodge
01.2007 - 01.2009
Service Advisor
Paramount Kia
01.2006 - 01.2007
Service Manager
Crown Motor Company
01.2003 - 01.2006
Associate of Science - Stenography
Brown College of Court Reporting