Tonia Smith
Highland Village,TX
Summary
Outgoing Front Office Lead with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand position. Focused on providing on-time and accurate departmental support. Organized, reliable and hardworking with excellent communication skills. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership.
Overview
29
29
years of professional experience
Work History
Medical Front Office Lead
Texas Health Heart & Vascular, Specialists (THHVS)
02.2019 - Current
- Company Overview: THHVS is a fast-paced, multi-provider, multi-testing with multi-clinics that provide exceptional care for both their patients and their staff
- Website: [not provided]
- Train new employees on established procedures, customer service skills, CareConnect One (Epic) system
- Educate staff on accurately verifying patient's’ insurance eligibility before providing services, which help to minimize potential conflicts with patients and fewer mistakes in billing
- Strong customer service improving patient satisfaction by efficiently managing front office tasks such as check-in, check-out, collecting copay and deductible amounts
- Improved communication between front-office and back-office staff with a noticeable improvement of patient care that increased significantly
- Lead a 5-minute team building huddle, each morning, address concerns, praises, present work-related updates, upcoming PTO, etc
- Delegate team in daily duties: referrals, in-basket, work que, rescheduling, MyChart, etc
- Update team on protocol: HIPAA, HIE, Medical Records, updates to system/new software, MyTalents, etc
- Maintain a high level of professionalism when addressing patient/staff concerns and/or complaints
- Instrumental in reaching a goal of 99% on patient payment collections for time of service (TOS) by ensuring front office staff can read & understand benefits for what is due at TOS or past due payments
- Manage schedule for Flower Mound North clinic that consist of three testing rooms and four Providers that rotate clinics, days and hospital-on call times
- Schedule patients for three different THHVS clinics with a total of 13 providers, 15 testing rooms and nuclear imaging, on-site, at 2 of those facilities
- Manage scheduling for outpatient procedures at hospitals & stand-alone facilities
- Work closely with Provider & patient when scheduling a hospital procedure, to accurately communicate doctors’ instructions, to ease anxiety before a procedure is performed
- Work directly with Verification of Benefits team, confirming that patient’s authorization for services has been authorized before date of service
- Coordinate Peer to Peer with Provider when services are under medical review
- Supervise appeal letters have been submitted when services are denied by insurance provider
- THHVS is a fast-paced, multi-provider, multi-testing with multi-clinics that provide exceptional care for both their patients and their staff
- Website: [not provided]
Front Office Coordinator/Receptionist-Coppell Family Medical
Texas Health Physicians Group
04.2009 - 02.2019
- Company Overview: THPG provides a comprehensive medical practice support system to its physician group
- Website: [not provided]
- Collect co-pays, deductibles, previous balances and collections averaging $30,000-$32,000 month
- Handle incoming calls from patients needing to schedule or reschedule appointments
- Obtain and communicate messages in an accurate and timely manner (Cadence/Epic)
- Answer multi-line calls and direct to appropriate person
- Schedule new patients, gather necessary information and assign patient account number
- Cover for other front office functions as requested
- Document “no shows” in patient's chart and call to reschedule appointment
- Scan all patients’ documentation into personal chart
- Ensure the confidential and personal handling of all patient affairs, information and records
- Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation
- THPG provides a comprehensive medical practice support system to its physician group
- Website: [not provided]
Self Employed
VIA Toni
11.2004 - 12.2009
- Company Overview: [not provided]
- [not provided]
First Baptist Church of Lewisville
11.2005 - 05.2009
- Company Overview: [not provided]
- [not provided]
Real Estate Agents
03.1996 - 11.2004
- Company Overview: [not provided]
- [not provided]
Education
High School Diploma -
Lindbergh High School
Skills
- Exceptional communication
- Staff Training and Development
- Appointment Scheduling
- Documentation Management
- Strong leadership
- Customer Service
- Maintaining confidentiality
- Customer service expertise
- Office Management
Timeline
Medical Front Office Lead
Texas Health Heart & Vascular, Specialists (THHVS)
02.2019 - Current
Front Office Coordinator/Receptionist-Coppell Family Medical
Texas Health Physicians Group
04.2009 - 02.2019
First Baptist Church of Lewisville
11.2005 - 05.2009
Self Employed
VIA Toni
11.2004 - 12.2009
Real Estate Agents
03.1996 - 11.2004
High School Diploma -
Lindbergh High School
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